Job
In this role, you handle technical inquiries from our French-speaking customers, assisting them with challenges while documenting and managing tickets in the system.
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Your role in the team
- Technical support is your strength - and French is no problem for you? Then we are looking for exactly you!
- To strengthen our support team, we are looking for a dedicated individual who possesses both technical understanding and communication skills - and can support our French-speaking customers in a friendly and professional manner.
- You are the primary contact when it comes to technical challenges and assist our clients quickly and competently.
- You document and classify the ticket in the ticket system.
- You manage and administer inquiries in the ServicePortal (Monday to Friday, between 6 a.m. and 6 p.m.) for a maximum of 5 days a week and 8 hours per day.
- You skillfully escalate tickets to subsequent support units.
- You manage and monitor the tickets in accordance with our Service Level Agreements.
Our expectations of you
Education
- You have an IT background - either completed IT training, a degree in IT, or existing professional experience in IT Service Desk.
Qualifications
- You are characterized by your customer-friendly and service-oriented approach to work.
- You also have a quick grasp of concepts and a structured way of working.
- Your absolute strengths include excellent communication skills and a good way with words.
- Excellent German and English skills (B2) in speaking and writing complete your profile.
- Very good French skills (B2) - you can communicate clearly and provide competent support to our clients.
What we offer
- Your secure future - a permanent employment contract in full-time or part-time.
- Maximum work-life balance - You work under a generous home office policy with state-of-the-art IT.
- Your health bonus - subsidy for your workplace glasses, weekly fitness program, bike leasing, regular vitamins, and support for sports activities.
- Work from anywhere - location-independent remote work is possible.
- Avoid traffic jams - Germany Ticket for €35.
- Start your success journey - with our personalized and professional onboarding and Feel-Good-Management.
- Growth - together we plan your professional development and support you with free training opportunities.
- You are important to us - with various benefits, company breakfasts, celebrations, and team events for fun and team spirit, we ensure your satisfaction.
- Approachable - High appreciation as well as short communication and decision-making channels.
Benefits
Job locations
About your employer
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
- 250+ Employees
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.7
- Working conditions
- 4.0
- Team culture
- 3.5
- Career growth
- 2.8
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