Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle 2nd level support requests for hardware and software, conduct onboarding and offboarding processes, and monitor IT systems to ensure stable operation.
Job Technologies
Your role in the team
- You handle hardware and software issues in 2nd level support, both via phone and email as well as through the ticketing system.
- You independently conduct onboarding and offboarding processes for employees to ensure a smooth integration and separation process within the company.
- You monitor IT systems and networks to ensure their proper operation.
- You create and maintain documentation as well as internal team knowledge bases to ensure comprehensive knowledge sharing and efficient workflows.
- You oversee internal initiatives from a technical perspective and independently manage small projects to ensure smooth processes and successful implementation.
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Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker:in for System Integration). Alternatively, you have relevant professional experience as a career changer.
Qualifications
- You possess extensive knowledge in the IT fields of hardware, software, and operating systems (Windows & iOS) as well as networks.
- You have basic knowledge in the areas of Microsoft Active Directory, Microsoft 365, and Exchange Online.
- You are open to new topics, projects, and procedures, and you work in a structured and self-responsible manner.
- Good German and English skills in spoken and written form.
Experience
- Experience with telephone systems is an advantage but not a requirement.
- You have experience with ticketing and remote tools, enabling efficient handling of inquiries and issues.
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What we offer
- A permanent employment contract offers you stability and security.
- Utilize the home office option and flexible working hours to optimize work-life balance.
- Look forward to 13 salaries including holiday and Christmas bonuses.
- Secure your proportional job ticket or a work-related voucher.
- Experience flat hierarchies and open communication at eye level.
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
RSG Group GmbH
Die RSG Group ist mit mehr als 2 Millionen Kunden der weltweite Innovationsführer in den Bereichen Fitness und Lifestyle. Mittlerweile sind wir in 48 Ländern aktiv. Zu unseren starken Marken und zukunftsweisenden Konzepten gehören unter anderem McFIT, High5, die JOHN REED Family, CYBEROBICS, LOOX, uvm.
Description
- Founding year
- 1997
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Sports, Leisure
IT Support Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
