Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Göppingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support Italian and English-speaking customers with technical inquiries, manage second-level support cases, and collaborate with product development on third-level support.
Job Technologies
Your role in the team
- Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email.
- Manage second-level support cases, solving customer issues via remote support, telephone or email.
- Work with product development to handle third-level support cases.
- Use your technical knowledge to assist the Sales team.
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.
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Our expectations of you
Education
- Degree in computer science, information systems, applied computer science or a similar education in an IT related field.
Qualifications
- Customer driven with enthusiasm for working with people and technology.
- Business level fluency in Italian (at native speaker level) and English. Knowledge of other languages is a plus.
- Strong communication skills, a positive attitude and a friendly and professional manner when dealing with customers over the phone and via email.
Experience
- Very good knowledge of networks and experience with at least two of the following operating systems: Windows, Mac OS, Linux, iOS, Android.
- Previous work experience in technical customer support is desirable.
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What we offer
- Onsite onboarding at our HQ office for an optimal start.
- Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews.
- TeamViewer tops up premiums for the private pension plan (BAV) up to the maximum amount.
- Public transport friendly offices.
- Option to lease an e-bike (Germany only).
- Special terms for local gyms.
- Access to Corporate Benefits platform with many discounts.
- Regular team events and company-wide celebrations.
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
- Hybrid and flexible working hours with up to 50% home office.
- Work From Abroad Program allowing up to 40 days of work outside your contracting country.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
TeamViewer GmbH
As the leading provider of remote connectivity solutions, TeamViewer enables its users to connect everything, everywhere, and anytime.
Description
- Company Size
- 50-249 Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer
- Location
- Göppingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
