Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Paderborn, Kaarst
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the planning, implementation, and support of dialog applications in the tax administration, including testing, documentation, and coordination with various stakeholders.
Your role in the team
- In IT product support, you take care of everything necessary for deploying a dialog application at a variety of workplaces in the tax offices of North Rhine-Westphalia.
- To obtain the necessary overall overview of the affected parts of the system landscape of the NRW financial administration, analytical thinking and a certain degree of attention to detail are required.
- Coordination of deployment prerequisites. For example, determining required software versions, hardware requirements, necessary configurations and permissions, scheduling for piloting and nationwide deployment, including the creation of associated documentation.
- Extensive direct communication with the application development team of your dialogue application, the users in the tax offices, as well as subject matter experts who are all there to assist you.
- Clarification of error messages and inquiries (including 3rd-level support) resulting from the use of your dialog application. To avoid these, conduct extensive tests beforehand.
- Through your role as a product manager for dialogue applications, you promote the early adoption of KONSENS (Coordinated New Software Development for Tax Administration) products in the state of NRW, thereby supporting NRW's obligations within the nationwide LÜAFP (Interstate Acceptance Release Process).
- Overall, the focus of the task is on the integration and deployment of software products (dialog and associated server components) into the existing system landscape of the NRW financial administration, as well as subsequent professional comprehensive support of the systems, including the lifecycle of future versions.
- This task is explicitly not a programming assignment.
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Our expectations of you
Education
- You hold a completed university of applied sciences degree, bachelor's degree, or diploma in the field of information technology or in a program related to IT.
Qualifications
- In addition to your professional expertise, you have very good German language skills, both written and spoken.
- You enjoy working in a team and actively contribute to the development of good solutions and innovations.
- Our comprehensive training program is available for you to acquire these skills:
- Coordination and monitoring of error reports (1st/2nd/3rd level support) in financial administration.
- "Product Support" is not a vocational training.
- For all mentioned tasks, a personal onboarding will be provided by colleagues. We help each other.
Experience
- If you haven't attended university, you should still keep reading now. We will compare equivalent skills and relevant professional experience.
- You have initial professional experience in 2nd and/or 3rd level support, or in software administration/configuration, or in testing/quality management, or also in release management.
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What we offer
- A job with a future in the public sector.
- Flexible working hours and home office.
- Family-friendly support to ensure a good work-life balance.
- Annual special payment and retirement provision for your financial security.
- 39 hours and 50 minutes per week - fair and manageable.
- Varied tasks that allow you to work independently.
- Many opportunities for further education - internal and external.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Ministerium der Finanzen des Landes Nordrhein-Westfalen
As the central authority for the financial administration of the state of North Rhine-Westphalia, the Ministry of Finance employs between 500 and 600 staff and is responsible for the preparation of the state budget.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT product support for dialogs and user interfaces
- Location
- Paderborn, Kaarst
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
