Job
In this role, you handle technical 2nd level support requests, conduct troubleshooting, and develop sustainable solutions for our SMART CLOUD applications while directly interacting with customers.
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Job technologies
Your role in the team
- With our SMART CLOUD hosting solution, we provide our customers with a virtual workplace and comprehensive IT services.
- We ensure that insurers, brokers, and sales teams can rely on their applications and focus on what they do best.
- Do you enjoy solving technical problems and genuinely helping people?
- Then you’ve come to the right place.
- Because for us, support isn’t just about processing tickets—it’s about understanding problems, finding solutions, and being there for our customers as their technical point of contact.
- Remote work: Your future team is distributed across Germany.
- Therefore, you can work 100% remotely from anywhere in Germany and, if needed, use one of our offices as your home base.
- Technical 2nd-level support: You handle and resolve technical inquiries related to our SMART CLOUD and provide direct support to our customers with their IT issues.
- Troubleshooting: Whether it’s a connection issue, an error message, or an application that won’t start, you troubleshoot systematically, narrow down possible causes, and find suitable solutions.
- Operations & Maintenance: Together with your team, you ensure the stable operation of our hosting systems and the specialist applications they provide.
- Sustainable solutions: You don’t just keep dealing with recurring problems over and over again.
- You get to the bottom of things and work with your colleagues to develop sustainable solutions.
- Customer contact: You communicate directly with our customers.
- If a problem can be resolved more quickly over the phone than through several emails, you naturally pick up the phone.
Our expectations of you
Education
- You have completed vocational training as an IT specialist in system integration or an equivalent IT qualification.
Qualifications
- You genuinely enjoy helping people and solving technical problems.
- For you, support means more than just working through tickets.
- Citrix knowledge is a plus, but not required.
- You enjoy getting to the bottom of technical issues, think logically, and are eager to learn about new topics and technologies.
- You enjoy direct contact with customers, communicate in a friendly and reliable manner, and can explain technical concepts clearly.
- Even when multiple requests are in progress at the same time or priorities change at short notice, you keep track of everything and remain solution-oriented.
- You work independently and feel comfortable in a fully remote team distributed across Germany.
- You have excellent written and spoken German skills.
Experience
- Alternatively, you can impress us with relevant professional experience in technical IT support.
- You have experience in technical IT support and are familiar with the Microsoft server environment and Remote Desktop Services (RDS).
What we offer
- You can work remotely from a country in the European Economic Area (EEA) for up to 8 weeks per year.
- In addition, we offer remote work, trust-based working hours, 30 days of annual leave, and the option to extend your vacation by up to 20 days.
- Look forward to a wide range of benefits, including employee discounts, Wellpass, company pension scheme, flexible vacation, external employee assistance, Hypobike, Hypoport shares, group accident insurance, and much more.
- 100% remote: Your team is distributed across Germany.
- Our collaboration works even without being in the office together every day.
- Contribute your own ideas, develop your professional skills, and take ownership of your own technical focus areas as you gain experience.
- There’s no micromanagement or traditional hierarchy here.
- We work in a self-organized way according to the principles of holacracy.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
As Smart InsurTech AG, we have big plans! With our service-oriented SMART INSUR technology platform, we ensure that insurers can finally focus on good products and sales again. For this purpose, we revolutionize the insurance world with efficient processes, crisp web services and sleek frontends!
- Established Company
- Full Remote, Hybrid, Onsite
- Banking, Finance, Insurance
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