Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you create and maintain technical documentation, handle support requests and tickets according to service level agreements, and resolve technical issues via the hotline.
Job Technologies
Your role in the team
- The creation and maintenance of technical documentation are part of your responsibilities.
- You process tickets in accordance with the defined Service Level Agreements.
- You take inquiries via the hotline and process and resolve the incoming issues.
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Our expectations of you
Qualifications
- Ideally, you have some initial knowledge of MS Windows, administration, and networks, or the willingness to familiarize yourself with these topics and actively develop your skills.
- You possess a high affinity for technology and a quick grasp of new concepts, and you convince through your strong communication skills — even as a motivated career changer.
- You are characterized by a customer-oriented mindset and a confident demeanor.
- After appropriate training, you work independently, in a structured and solution-oriented manner, and reliably.
- Ideally, you have some initial experience in the medical environment (e.g., PVS, radiology systems, or telematics infrastructure), but this is not a must.
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What we offer
- We know that without our employees, we would not be as successful and growth-oriented as we are today, and we are very proud of that.
- We value a respectful and collegial interaction, flat hierarchies, as well as an open-door and informal culture.
- To stay technologically up to date, we offer you numerous internal and external training opportunities through our evia academy and exciting projects.
- The work-life balance of our employees is very important to us.
- Therefore, in addition to a permanent employment contract, we offer flexible working hours and the possibility of mobile working.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
evia GmbH
We advise companies and institutions from a wide range of industries. Our expertise ranges from process analysis to process consulting, requirements engineering, software development, testing, sales to IT strategy development.
Description
- Founding year
- 2000
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support staff for telematics infrastructure
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
