Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Laupheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle Major Incidents, manage external service providers, and oversee problem and configuration management. Additionally, you create training materials and ensure compliance with service metrics.
Your role in the team
- You are responsible for handling Major Incidents and escalations and participate in support, problem, and configuration management.
- Additionally, you activate and manage involved external service providers and ensure IT service communication with internal customers.
- You prepare training materials, conduct training sessions, and contribute to reporting on service key figures.
- In addition, you oversee the problem management process, service transitions, and the identification of IT Knowledge Management.
- The improvement and operationalization of process adjustments complete your job profile.
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Our expectations of you
Education
- You have completed vocational training as an (IT) specialist (m/f/d) or hold a degree in computer science or a related field, or possess an equivalent qualification.
Qualifications
- Additionally, you are characterized by analytical and structured thinking as well as a goal- and solution-oriented approach.
- Teamwork skills, communication skills, as well as a high degree of initiative, complete your profile.
Experience
- You have experience in IT Service Management and ideally hold a relevant certification.
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What we offer
- Location: Laupheim
- Entry Level: Direct Entry - With Professional Experience
- Work Mode: Hybrid Working
- Working hours: Full-time
- Employment relationship: 31.12.2027
- Part of the Group: Diehl Aviation
- Starting immediately
- Applicants (m/f/d) with a severe disability will be given preferential treatment if equally qualified. If you wish, please voluntarily indicate your disability status (SB) in your application.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT organizer in the field of IT service management
- Location
- Laupheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
