Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the smooth operation and continuous development of enterprise applications, especially CRM, DMS, and collaboration tools, acting as a bridge between business departments and IT.
Job Technologies
Your role in the team
- You ensure the smooth operation and continuous development of our corporate applications.
- As a central interface between business units and IT, you ensure that our digital tools are optimally aligned with our business processes.
- You are responsible for the administration and maintenance of our core applications, particularly our CRM (MS Dynamics), the document management system (d.velop d3), and our collaboration platforms (Confluence, Linchpin).
- You act as a link between the specialist departments and IT.
- You gather requirements, translate them into technical specifications, and coordinate collaboration with external service providers and software partners.
- You analyze technical business processes and implement them in the applications.
- In complex issues, you provide 2nd/3rd level support and are responsible for troubleshooting.
- You manage user administration and implement permission concepts in accordance with our standards.
- You create technical documentation and manuals.
- Additionally, you conduct training sessions and support our key users in utilizing the systems efficiently.
- You ensure that our applications comply with IT security requirements, data protection regulations, and internal compliance standards.
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Our expectations of you
Education
- You have successfully completed a degree in (Business) Informatics, Business Administration with an IT focus, or a comparable qualification (e.g., IT specialist).
Qualifications
- You see yourself as a proactive support for our IT application landscape and enjoy making complex systems usable for users.
- A structured onboarding to our specific systems is a matter of course for us.
- Ideally, you are already familiar with CRM systems, DMS solutions, or the Atlassian Suite - knowledge of comparable systems is also very welcome.
- You have a good understanding of database structures, interfaces, and business process modeling.
- You can clearly communicate technical matters and enjoy working in a service-oriented manner with various departments.
- You work independently and in a structured manner.
- Even when working on parallel projects, you keep an overview and document your results carefully.
Experience
- You bring extensive experience in the administration of enterprise software.
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What we offer
- After thorough onboarding, we offer you the opportunity to participate in our development as an innovative company in the growing healthcare market within this exciting field of activity.
- In doing so, we offer you an attractive working environment with a modern workplace concept ("New Work"), characterized by a mix of home office and office daily routine.
- You will receive a performance-based salary with a proven bonus system that includes both company objectives and individual goals.
- In addition, we offer you numerous additional benefits (including discounted Deutschlandticket, bike leasing, occupational health management, special leave for special occasions) as well as opportunities for further training through internal and external training programs.
- Last but not least, we provide you with perspectives for professional and personal development.
- A balance between work and private life is an essential prerequisite to stay motivated and engaged with joy.
- To ensure this succeeds, we offer you flexible working hours and generous home office policies.
- In terms of health, we are at the source: Through collaboration with health insurance companies, we know what promotes health - and what keeps it.
- This is reflected in our occupational health management, which provides fresh fruit and regular activities.
- With regular employee discussions and an individual development plan, we support you in further developing your strengths and offer a variety of opportunities to gain experience and knowledge.
- To ensure you have enough time for relaxation, we offer 30 vacation days per year, plus time off at Christmas and New Year's Eve.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Gwq Serviceplus Ag
Die GWQ ServicePlus AG ist ein von Betriebskrankenkassen gegründetes Dienstleistungsunternehmen und repräsentiert über 70 Aktionärs- und Kundenkassen mit mehr als 12 Millionen Versicherten. Das Gesellschaftsziel ist die Steigerung von Qualität, Leistungsfähigkeit und Wirtschaftlichkeit bei Krankenkassen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Application Manager
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
