Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the smooth operation of over 1,000 care facilities by identifying, resolving, and documenting technical issues, while analyzing and solving customer-side IT challenges.
Job Technologies
Your role in the team
- As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly.
- When something breaks - a firewall, an integration mismatch, a regression - documentation stops.
- Your mission: catch it fast, fix it, and make sure it doesn't happen twice.
- Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations.
- Debug integrations and on-prem configs for German care software systems.
- Untangle customer-side IT issues like firewalls, proxies, and certificates.
- Monitor system health during your shift and support incident response.
- Turn recurring issues into fixes - contribute to root-cause docs and runbooks.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related fields - active enrollment required for a Werkstudent contract.
- Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS).
- Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast.
- Available for rotating evening/weekend shifts, calm and clear under pressure.
- German at C2 level, plus good English.
This text has been machine translated. Show original
What we offer
- Flexible working hours because you know when you work best!
- Reimbursement of the 'Deutschlandticket'.
- 25 days of vacation - and your birthday off.
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
voize GmbH
voize GmbH is a modern startup based in Berlin/Potsdam that supports caregivers through an app with voice assistants. Their AI-driven solution takes over administrative tasks in caregiving and is already in use in over 1,100 facilities to save time and increase efficiency.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Working Student - Technical Support
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
