Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the smooth operation of over 1,000 care facilities by identifying, resolving, and documenting technical issues, while analyzing and solving customer-side IT challenges.
Job Technologies
Your role in the team
- As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly.
- When something breaks - a firewall, an integration mismatch, a regression - documentation stops.
- Your mission: catch it fast, fix it, and make sure it doesn't happen twice.
- Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations.
- Debug integrations and on-prem configs for German care software systems.
- Untangle customer-side IT issues like firewalls, proxies, and certificates.
- Monitor system health during your shift and support incident response.
- Turn recurring issues into fixes - contribute to root-cause docs and runbooks.
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Our expectations of you
Qualifications
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related fields - active enrollment required for a Werkstudent contract.
- Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS).
- Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast.
- Available for rotating evening/weekend shifts, calm and clear under pressure.
- German at C2 level, plus good English.
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What we offer
- Flexible working hours because you know when you work best!
- Reimbursement of the 'Deutschlandticket'.
- 25 days of vacation - and your birthday off.
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Topics You Will Work On
Job Locations
About Your Employer
voize GmbH
voize GmbH is a modern startup based in Berlin/Potsdam that supports caregivers through an app with voice assistants. Their AI-driven solution takes over administrative tasks in caregiving and is already in use in over 1,100 facilities to save time and increase efficiency.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Working Student - Technical Support
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
