Job
- Level
- Experienced
- Location
- Hagen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 2.700 to 3.000€ gross/month
Job Summary
In this role, you serve as the first point of contact for customer inquiries regarding IT systems. You handle hotline calls, diagnose issues, conduct remote support, and assist in managing user access and permissions.
Job Technologies
Your role in the team
- You are the first point of contact for our clients regarding all questions and issues related to their IT systems and applications.
- You handle customer calls on the hotline, record the issues in the ticketing system, and escalate them if necessary.
- You assist customers with initial troubleshooting via remote support or telephone support.
- You assist users in handling devices and applications such as Windows, Teams, SharePoint, and Office 365.
- You are responsible for creating and managing users, permissions, and access to IT systems and applications.
This text has been machine translated. Show original
Our expectations of you
Education
- Ideally, you have training in IT/Telecommunications or comparable professional experience in First Level Support, with your willingness to learn and motivation being our top priorities.
Qualifications
- Self-initiative, structured working style, and enjoyment of customer contact.
- A passion for digital transformation and enthusiasm for innovative technologies.
This text has been machine translated. Show original
What we offer
- Career changers are very welcome.
- You will receive a permanent employment contract from day one.
- Your salary range is between €2700 and €3000 gross per month, depending on your professional experience.
- 30 vacation days are guaranteed for you.
- You will be systematically trained in all areas.
- Notebook, smartphone, etc. are of course included.
- Remote office options are available.
- We provide you with a company car for customer service.
- You can / are allowed / should continue your education and training with us.
- Flat hierarchies and a friendly team.
- You will receive comprehensive supplementary company health insurance.
- You have the option to lease a bicycle - maintenance and insurance costs are covered by us.
- You can use a time value account to take a longer break later. Whether you want to go on a sabbatical, travel the world, or pursue further education, the choice is entirely yours!
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Diakonie Deutschland
The Protestant Church in Germany is actively committed to social engagement. In this context, Diakonie Deutschland is the welfare organization that is particularly concerned with social issues. Numerous free churches and old-denominational churches are also involved in this and contribute to a better society.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
First Level Support Technician
- Salary
- 2.700 to 3.000€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.1.884 to 2.054 € net/month · Tax class I
- Location
- Hagen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
