Job
In this role, you will plan, configure, and implement complex software solutions in the healthcare sector, conduct functional tests, and ensure technical support for system availability and operational stability.
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Job technologies
Your role in the team
- Planning, preparation, and execution of complex software installations in the medical environment, including system design, architecture, and compatibility testing.
- Assumption of project management tasks within the scope of implementation projects, including technical coordination with IT departments and clinical departments in the healthcare IT environment.
- Configuration and commissioning of our healthcare software solutions at the customer's site or remotely, including setup and administration of databases, communication protocols (HL7, DICOM), and conducting comprehensive functionality tests.
- Customization and development of scripts to implement individual customer requirements.
- Installation, configuration, operation, and updating of test, reference, and production multi-tenant systems (local and cloud-based), including version management, data synchronization, scaling, and regular functionality checks.
- Creation, maintenance, and quality control of technical documentation, customer reports, and knowledge base materials.
- Compliance with defined quality and safety processes (e.g., ISO 13485, MDR, data protection, medical device consulting, IT security requirements in healthcare.
- Troubleshooting and incident management for rapid resolution of critical disruptions, including root cause analysis, documentation, and implementation of long-term solutions.
- Comprehensive technical support in the radiological IT healthcare environment (Ashvins PACS), including:
- In-depth technical fault analyses in productive customer environments.
- Log and trace analysis.
- Performance checks and optimizations.
- Coordination with the development and testing departments for complex error patterns.
- Simulation of complex, customer-specific problem scenarios.
- Targeted technical reconstruction of specific error patterns.
- Escalation and Expectation Management.
- Derivation of sustainable solutions as well as the creation of fixes, workarounds, or configuration adjustments.
- Participation in technical on-call duties for radiological emergency hospitals, including short-term analysis and resolution of critical disruptions to ensure the system availability and operational stability of our radiological healthcare IT solutions.
- Occasional travel for client visits, especially installation and project meetings on-site with the customer.
Our expectations of you
Education
- Completed IT training, IT professional experience, or a comparable qualification.
Qualifications
- Knowledge of current Windows operating systems.
- Proficient handling of current Microsoft server technologies.
- Proficient in German and English, both written and spoken.
- Structured and solution-oriented working style.
- Strong service and team orientation.
- Quality and sense of responsibility, as well as reliability.
- A high degree of initiative and flexibility.
- Good communication and organizational skills.
- Willingness to travel (driver's license class 3).
Experience
- Experience in working with SQL databases.
- Ideally, professional experience in technical customer support or Healthcare IT.
What we offer
- Options for mobile working to promote work-life balance.
- Flexible working hours based on trust.
- Company bike for private use within the framework of a bike leasing offer.
- Fitness subsidy for Pfitzenmeier, Venice Beach, FitBase, and Urban Sports Club.
- Attractive, performance-oriented compensation.
- Further training and development opportunities as well as a digital learning platform.
- Cost subsidy for the job ticket.
- Company pension scheme.
- Parking facilities as well as bicycle cellar.
- Gifts for company anniversaries.
- Regular employee events.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Heidelberg Engineering strives to improve ophthalmology through sustainable solutions and thus support physicians in their patient care. To this end, new technologies for imaging and healthcare IT are constantly being developed and optimized. Since its founding in 1990, the company has worked closely with scientists, physicians and industry partners to maximize the clinical benefits of innovative products.
- 1990
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector · Internet, IT, Telecommunication
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