Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Potsdam
- Working Model
- Onsite
Job Summary
In this role, you will work directly with customers to perform technical diagnostics, carry out maintenance and modifications, as well as install and hand over new systems, ensuring high customer satisfaction.
Your role in the team
- You strengthen our sales service in the Berlin / Potsdam region.
- Together with colleagues from sales and other sales units, we aim to ensure long-term customer loyalty and actively support the sale of our Roche systems.
- In this role, we are responsible for technical and application-based customer service, including for analysis systems and reagents in molecular/tissue diagnostics and IT solutions.
- As a Junior System Administrator (m/f/d), you are the face of Roche on-site.
- You ensure the availability and safety of our Roche standard devices, thereby making a significant contribution to customer satisfaction.
- You carry out your tasks both in direct contact with clients and in close coordination with your team:
- You perform professional technical fault diagnostics and repair Roche standard devices - mostly on-site at the customer's location, sometimes also providing support over the phone.
- You also handle documentation in the CRM system and invoicing.
- You are responsible for setting up new systems, conducting test runs, and handing over the devices ready for operation to the customer.
- You perform maintenance and modifications on time and with consideration of economic aspects, based on service contracts or individual orders.
- You provide technical onboarding for clients and advise them on topics such as preventive maintenance or device decommissioning.
- You identify sales opportunities and pass on information about competitor activities to the Regional Service Management and Sales.
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Our expectations of you
Education
- You have a qualification as a state-certified technician with professional experience or a degree (FH engineer) in fields such as electrical engineering, electronics, or medical technology.
Qualifications
- A qualification as an electrical specialist is essential.
- You have knowledge of control and operating software applications and ideally possess basic chemical knowledge.
- You communicate confidently in German and have good technical and general language skills in English, both spoken and written (at least level B1/B2).
- You work results-oriented according to target agreements and are willing to take responsibility within the scope of on-call and standby duties.
Experience
- You have experience working with technical systems, particularly in the fields of hydraulics, electronics, and measurement technology.
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What we offer
- For optimal support of the region, you ideally live in the greater Berlin area (preferably West/Potsdam).
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Roche Pharma AG
More than 94,000 people are doing pioneer work in healthcare worldwide with Roche. Together we have developed into a research-oriented healthcare company that is world-leading.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Engineer as Junior System Administrator in Field Service
- Location
- Berlin, Potsdam
- Working Model
- Onsite
- Diversity
- Open for all genders
