Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Technologies
Your role in the team
- First IT contact for our AGAPLESION gAG customers
- Qualification, answering or forwarding of general inquiries
- Detection, recording and classification of faults, if necessary forwarding to the following support levels for further processing
- Remote technical support using modern platforms and tools
- Processing and accepting all incoming faults via multiple communication channels (e-mail, telephone, fax, etc.)
- Creating FAQ articles in our ticket system
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Our expectations of you
Education
- Completed vocational training in the IT sector or comparable experience
Qualifications
- Enthusiastic career changers with IT knowledge are warmly welcome
- Good analytical skills, ability to work in a team, initiative
- Enjoy making phone calls and being in contact with our customers
- Good written and verbal communication skills in German round off your profile
Experience
- Basic experience in the user help desk area is an advantage
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Benefits
Work-Life-Integration
More net
Job Locations
Location Frankfurt
Hessen
Germany
This is your employer
AGAPLESION gAG
AGAPLESION is a leading provider of comprehensive medical care in Germany. We operate more than 100 facilities nationwide, including 23 hospitals with over 6,300 beds, 38 nursing and care homes with over 3,000 Places for residents, as well as 885 assisted living units, four hospices, 34 medical care centers, 16 outpatient care services and a training academy.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Healthcare, Social Sector
IT Support 1st Level
- Location
- Frankfurt
- Working Model
- Onsite
