Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 40.000€ gross/year
Job Summary
You process user inquiries in 1st and 2nd level support and prioritize them in the ticket system. Additionally, you analyze error patterns and assist users with Microsoft Office and specific software.
Job Technologies
Your role in the team
- You work on customer projects related to the IT workplace and user support (1st and 2nd level support).
- You attentively receive user requests, record and prioritize them in the IT service management tool (ticket system).
- You support our clients by analyzing the error pattern and applying your knowledge to troubleshoot.
- Whether Microsoft Office products, custom software, or technical components – users can rely on your customer-oriented support.
- Performing tasks on-site in the office and in the home office (hybrid work).
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Our expectations of you
Education
- You have successfully completed IT training, ideally as an IT specialist or IT systems sales professional - career changers with several years of experience in IT support are also welcome.
Qualifications
- You have good knowledge of Microsoft Office 365 products.
- You assist users with your expertise by helping them with questions related to their computer workstation.
- We require very good spoken and written German skills (at least level C1) as well as good English skills (level B1 - B2).
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What we offer
- Flexible working hours.
- The small bonus - Job ticket or Kitazuschuss possible.
- Good transport links & free parking.
- Regular company events.
- 30 vacation days.
- Permanent employment contract.
- Free drinks.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
RDS CONSULTING GmbH
RDS Consulting GmbH is a competent and innovative consulting and IT service company with high-quality solutions. For 40 years, we have been advising and supporting our customers on their way to future-proof and sustainable IT. We always strive to find the best possible solutions for our customers so that they can look to the future successfully.
Description
- Founding Year
- 1982
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Salary
- 36.000 to 40.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.653 to 26.893 € net/year · Tax class I
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
