Job
In this role, you will support users throughout the entire lifecycle of their IT workstations, including installation, troubleshooting of hardware and software, and configuration of communication and printing systems.
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Job technologies
Your role in the team
- You support users throughout the entire lifecycle of their IT workstations - from consulting and ordering to installation, configuration, and commissioning, as well as data migration, user training, and the decommissioning of IT equipment in compliance with data protection regulations.
- You assist users with hardware and software issues, perform error analyses, maintenance, reinstallation, as well as operating system and software updates, and handle service and incident tickets. In doing so, you support both standard applications and custom software solutions.
- You ensure the smooth operation of the client and workstation environment, including hardware management, backup and restore processes, encryption solutions, PKI management, as well as fundamental network and infrastructure topics.
- Furthermore, you support modern communication and collaboration solutions such as Microsoft Teams, Teams Phone, Teams Meeting Rooms, mobile devices, as well as media technology in conference rooms.
- Additionally, you will manage printer systems and assist with relocations, cabling work, as well as the maintenance of the local IT infrastructure.
Our expectations of you
Education
- Successfully completed training in the IT environment or a comparable technical qualification.
Qualifications
- Good knowledge in client administration and troubleshooting of hardware and software.
- Basic knowledge in at least one of the following areas: network infrastructure, firewall and network administration, storage infrastructure, hardware integration, operating system integration, implementation of IT solutions, log analysis and monitoring, Network Management System (NMS).
- High service and customer orientation.
- Independent and structured working style.
- Strong communication skills as well as enjoyment of direct user contact.
- Excellent German and English skills.
Experience
- Several years of professional experience in First Level Support, Workplace Support, or Service Desk environment.
- More than three years of practical experience in the described area of responsibility is advantageous.
- Experience with Windows operating systems and Microsoft environments.
What we offer
- Bertrandt places great importance on equal treatment and equal opportunities.
- Our recruiting decisions are based on the experience and skills of the applicants.
- Severely disabled people or those considered equivalent under SGB IX are warmly welcomed and will be given preference if equally qualified.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Heute zählt der Konzern zu den führenden Engineering-Unternehmen weltweit. Unsere Kunden schätzen uns, weil wir Kundenorientierung, Partnerschaftlichkeit und Eigenverantwortung mit fundierten Erfahrungen in den führenden und international relevanten Technologiebranchen vereinen.
- Established Company
- Onsite, Hybrid, Full Remote
- Construction, Real Estate, Building Services
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