Job
- Level
- Experienced
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist the 2nd-level support, analyze technical issues, administer Windows systems, and provide customer support remotely or on-site.
Job Technologies
Your role in the team
- Support of 2nd-level support in daily business (approximately 80% inside sales - 20% field service)
- Analysis and resolution of technical issues via remote support or telephone.
- Administration of Windows clients and Windows servers
- Customer support and consulting on IT issues
- Installation of hardware and software solutions in the data center or at the customer's site
- Support with updates, monitoring, and ongoing system maintenance
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Our expectations of you
Education
- Completed training in the IT field, e.g., IT specialist for system integration, IT electronics technician, or comparable (all m/f/d).
Qualifications
- Knowledge of the Microsoft Windows environment
- Service-oriented work approach and enjoyment of customer contact
- Knowledge of DATEV is an advantage, but not a must.
- Basic knowledge of Linux is desirable
- Driver's license for occasional field service assignments is an advantage.
Experience
- Experience in IT support or system administration
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What we offer
- Permanent employment in an established family business
- Company car also for private use
- 30 days of vacation
- One fixed remote workday per week
- Flexible working hours
- A mix of inside and outside sales with a predominant remote/inside sales component.
- Modern IT infrastructure and in-house data center
- Collegial team with short decision-making processes
- Long-term development opportunities in a stable market environment
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
More about the Recruiting Agency
Wiesmann Personalisten GmbH
Wiesmann Personalisten GmbH is a renowned company focused on personnel placement and consulting. With a clear emphasis on specialists and executives, it offers tailored services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Specialist for System Integration - 2nd Level Support
- Location
- Erkrath
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
