Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen), Hanover
- Working Model
- Onsite
Job Summary
In this role, you analyze complex customer inquiries, develop tailored solution concepts, and support their implementation while promoting cross-departmental collaboration.
Your role in the team
- Solution-oriented collaboration within the leadership team of the Communications Services division.
- Analyze complex customer issues, develop tailored solution concepts, and consistently support implementation with the goal of always achieving optimal results for our clients.
- Promotion and coordination of cross-departmental and cross-business collaboration (technical & processual).
- Early identification of challenges and development of joint, targeted solution strategies.
- Advising management on technical, operational, and strategic issues.
- Planning, controlling, and budget management as well as project-related tasks.
- Assumption of key special tasks and technical management in time-critical or complex situations - including thorough root cause analysis, professional escalation management, and sustainable solution assurance.
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Our expectations of you
Education
- Completed relevant degree, particularly in (Business) Informatics or a comparable qualification.
Qualifications
- Strong analytical, conceptual, and communication skills, characterized by assertiveness, negotiation confidence, and a confident demeanor in critical situations.
- In-depth technical understanding of IP networks, IP telephony, and contact center solutions.
- Comprehensive AI expertise - from fundamental understanding to practical implementation and strategic planning.
Experience
- At least 8 years of relevant professional experience.
- Extensive experience in developing strategies, target architectures, and standards, as well as implementing regulatory requirements.
- Experience in the professional management of complex, cross-organizational projects as well as in advising executives at decision-making levels.
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What we offer
- We welcome applications from all candidates regardless of gender, age, disability, religion, ethnic origin, or sexual orientation, quoting reference number 523/B.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Finanz Informatik GmbH & Co. KG
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
3.5Engineering
3.0Career Growth
3.2Workingconditions
4.4
Lead Expert Communication Services
- Location
- Münster (Hessen), Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
