Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Answering service requests.
- Processing support tickets.
- Analysis, evaluation and resolution of problems and faults.
- Monitoring and maintenance of IT systems and end devices.
- Instruction and support of users in the commissioning and use of IT and telecommunications end devices.
- Installation of software or profile settings.
- Collaborate with other departments to support their IT needs.
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Our expectations of you
Education
- Completed training, for example as an IT specialist in the field of system integration or a comparable qualification.
Qualifications
- Very good Windows 7, Windows 10 and Office knowledge.
- Solution-oriented approach.
- Very good knowledge of German and good knowledge of English (level B2).
Experience
- Initial experience in IT support (UserHelpDesk and 1st Level).
- Experience with ticket systems.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Servicedesk Techniker
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
