Job
- Level
- Experienced
- Location
- Friedrichshafen
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will administer the IT Service Management platform, optimize ITSM processes, create customized workflows, ensure compliance, and analyze disruptions to maintain service stability.
Your role in the team
- Administration and operation of the IT Service Management (ITSM) platform within the GSZ environment to ensure a stable and secure service operation.
- Configuration, maintenance, and further development of ITSM processes such as Incident, Change, Problem, Request, and Asset Management.
- Implementation and management of workflows, forms, and automations to optimize service processes.
- User, role, and permission management considering compliance and security requirements.
- Analysis and resolution of issues as well as support for upgrades, patches, and platform release changes.
- Creation of reports, dashboards, and documentation as well as consulting departments on the use and further development of the ITSM solution.
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Our expectations of you
Education
- Completed degree in Computer Science or a comparable IT qualification.
Qualifications
- Good knowledge of ITIL processes and best practices in IT service management.
- Knowledge of database, interface, and integration technologies.
- Good German and English language skills, both written and spoken.
- Analytical and process-oriented mindset.
- Strong problem-solving and troubleshooting skills.
- Independent, structured, and quality-oriented way of working.
- High communication and consulting skills in dealing with business units and IT teams.
- Ability to model and optimize complex service processes.
- Ability to work in a team as well as a high level of responsibility and security awareness.
Experience
- Several years of experience in the administration of IT Service Management platforms
- Experience in configuring workflows, service catalogs, and automations.
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What we offer
- Healthy and fair working conditions through collective bargaining agreements (metal and electrical industry)
- Company-owned health insurance BKK MTU for our employees and their family members
- Comprehensive corporate health management including company fitness program (EGYM Wellpass)
- Attractive company pension scheme - Save for your retirement with us!
- Occupational Disability Insurance - Coverage for All Cases!
- Mobility support in everyday life - JobTicket and Jobrad
- Corporate Benefits Program - Attractive employee discounts on numerous leading brands
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Rolls-Royce Deutschland Ltd & Co. KG
A passionate team of more than 3,500 employees from over 50 countries is working at Rolls-Royce Germany to design, manufacture and maintain modern aircraft engines.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Administrator GSZ IT Service Management Platform
- Location
- Friedrichshafen
- Working Model
- Onsite
- Diversity
- Open for all genders
