Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support employees in 1st and 2nd level support for Microsoft 365 issues, manage user accounts, analyze disruptions, while setting up clients and mobile devices and utilizing modern tools.
Job Technologies
Your role in the team
- As an IT user support specialist, you assist our employees with IT questions in 1st and 2nd level support - via phone, remote, and on-site.
- They manage and administer user accounts, permissions, groups, mailboxes, and access in the Microsoft 365 environment.
- They analyze disturbances and service requests, resolve recurring user issues sustainably, and document solutions in the ticketing system.
- They set up clients, mobile devices, peripherals, and standard software, and support the operation of modern Windows workstations.
- You work in client management and use Microsoft Intune for software deployment.
- They assist with analyses, assessments, and measures in the Microsoft Defender environment.
- They use modern AI and automation solutions, e.g., Microsoft Copilot.
- For more complex incidents, changes, and projects, you work closely with internal IT specialist teams.
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Our expectations of you
Education
- You have completed training in the IT field, e.g., as an IT specialist for system integration, IT electronics technician, or a comparable qualification.
Qualifications
- You have good knowledge of Microsoft 365, especially Outlook, Teams, OneDrive, SharePoint, and Office Apps.
- You are familiar with user management, groups, permissions, and ideally with Entra ID and Active Directory.
- Basic knowledge of Windows client operating systems, LAN, WLAN, VPN, as well as printer and peripheral support.
- You work in a structured and solution-oriented manner and keep an overview even when handling multiple parallel requests.
- You communicate confidently, enjoy working in a team, and take pleasure in direct contact with users.
- You have good German and English language skills, both written and spoken.
Experience
- You have experience in IT support, user helpdesk, or client/endpoint management.
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What we offer
- Look forward to performance-based and transparent remuneration according to the metal tariff, numerous social benefits, and an attractive and future-proof workplace.
- State-of-the-art infrastructure, a positive working environment, and an ambitious, professional team provide you with the ideal framework to feel comfortable.
- Even after your onboarding, numerous training and development opportunities remain available to you.
- Flexible working hours, a family-friendly personnel policy, and the option to work from home on certain days enable you to effectively balance work, family, and private life.
- In our popular company restaurant, you will find freshly prepared meals daily at heavily discounted prices.
- Additional benefits such as extra vacation days, a subsidy for company pension schemes, travel allowance, health courses, and examinations (e.g., skin screening) await you at ZwickRoell.
- And "last but not least": Our ideally located company site on the outskirts of Ulm with a spacious campus offers an exceptionally attractive working environment.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Zwick GmbH & Co. KG
Die ZwickRoell Gruppe ist weltweiter Marktführer für Material-Prüfsysteme. Namhafte Hersteller aus allen Branchen vertrauen auf Hightech-Prüftechnik aus Ulm.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support Specialist Microsoft 365
- Location
- Ulm
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
