Job
- Level
- Junior
- Location
- Dörth
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 30.000 € gross/year
Job Summary
In this role, you will be the first point of contact for IT issues, capturing requests, resolving standard cases, and setting up hardware and software both on-site and remotely.
Job Technologies
Your role in the team
- When our clients' IT systems encounter issues, you are the first person to help – calm, clear, and solution-oriented.
- You take inquiries, resolve what can be addressed immediately, and ensure that the rest quickly reaches the right place.
- Receive and document inquiries and disturbances via telephone, email, and ticket system.
- Analyze standard cases and resolve them directly.
- Set up workplaces, hardware, and software - on-site and remotely.
- Manage user accounts, passwords, and access rights.
- Pass clean requests to the 2nd level when they go deeper.
- Communicate clearly and on equal footing with clients.
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Our expectations of you
Education
- Initial experience in IT support or a related IT training.
Qualifications
- Basic understanding of Windows, networks, and common office software.
- Enjoyment in helping people and solving problems.
- Patience, friendliness, and clear communication.
- Reliability and team spirit.
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What we offer
- Structured onboarding - you won't be thrown in at the deep end.
- 2nd level right by your side when things get tricky.
- Own on-premises data center - real infrastructure, not a hyperscaler.
- Development perspective - Path into administration or into projects.
- Short decision paths, open communication, no corporate structures.
- Further education and certifications.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
JK Systemhaus
JK Systemhaus is an IT service provider from the Hunsrück region that assists companies in planning, operating, and maintaining their IT infrastructures. With its own data center, it offers services in the areas of cloud, cybersecurity, and IT support. The company places great importance on individual care and has been active in the region for many years.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Support / Helpdesk Staff
- Salary
- from 30.000 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 21.227 € net/year · Tax class I
- Location
- Dörth
- Working Model
- Onsite
- Diversity
- Open for all genders
