Job
- Level
- Experienced
- Location
- Kassel
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze and resolve IT issues in the client and workplace environment, support users via remote assistance, and contribute to software distribution and client rollouts in a stable IT operation.
Job Technologies
Your role in the team
- This position cannot be compared to a traditional helpdesk job.
- Instead, it is a responsible role as a Second-Level Support in the enterprise client environment.
- As an interface between user issues and technical solutions, you ensure that workplaces function reliably.
- 2nd-level support in the client and workplace environment.
- Analysis and resolution of IT issues (Windows, hardware, applications).
- Ensuring stable IT operations in daily business.
- Remote support for users and locations.
- Participation in software distribution and client rollouts.
- Support with Windows client and workstation management.
- Collaboration with IT Operations, Infrastructure, and other specialized departments.
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Our expectations of you
Education
- Completed IT training (e.g., IT specialist for system integration, IT systems sales professional, digitalization management).
Qualifications
- Basic understanding of networks and IT infrastructure.
- Initial contact points with software deployment / client management.
- Very good German skills, good English skills.
Experience
- Experience in IT support (ideally 2nd level or more demanding 1st level).
- Experience with ticketing systems and remote tools.
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What we offer
- Varied, responsible, and challenging tasks.
- Permanent employment, performance-based and collectively agreed remuneration.
- Flexible working hours, overtime compensation, and above-average social benefits.
- Support for your professional development.
- Direct and effective communication.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
INGSERV GmbH
Ingserv GmbH, based in Northern Hesse, is an established personnel service provider specializing in nationwide personnel placement in Germany. They offer challenging tasks and opportunities in the growth areas of engineering and technology consulting.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT support 2nd level - Client & Workplace IT
- Location
- Kassel
- Working Model
- Onsite
- Diversity
- Open for all genders
