Job
In this role, you will manage endpoints throughout their lifecycle, administer Microsoft 365, and enhance IT services through user requests, error analysis, and process improvements.
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Job technologies
Your role in the team
- The IT & Cybersecurity department ensures the reliable, high-performance, and secure operation of IT infrastructure, applications, networks, and end devices, supporting all other service areas across the board.
- As an IT Specialist (m/f/d), you are a central point of contact for technical questions, manage our end devices, and are responsible for administering selected cloud services - particularly Microsoft 365.
- In close collaboration with our internal IT Helpdesk and the IT & Information Security Officer, you will work on providing services that are not only reliable but also user-friendly and transparent.
- You assist employees with hardware and software issues, analyze disruptions, and resolve them within your area of responsibility or coordinate the escalation to internal and external specialists.
- You manage workplaces and end devices throughout their entire lifecycle: from provisioning and setup to decommissioning.
- This also includes the administration and maintenance of clients, mobile devices, user accounts, and standard software.
- You manage tools such as Microsoft 365, the Atlassian Suite, and the associated user and service processes, and contribute to their further development.
- You handle incidents and service requests in our support processes - from recording and prioritizing to resolving and providing feedback to the requesting person.
- You support problem, change, and asset management, keep tickets, knowledge articles, and inventory data up to date, and contribute to the improvement of support processes.
- Together with our ISB, you implement approved security requirements into your operational tasks, such as with accounts, end devices, and changes to cloud services.
Our expectations of you
Education
- You have completed training in the IT field, a relevant computer science degree, or a comparable qualification.
Qualifications
- You are service- and user-oriented, explain technical issues clearly, and keep an overview even when handling multiple concurrent requests.
- You work in a structured, independent, and solution-oriented manner and place value on meticulous documentation.
- You communicate fluently in German and English.
Experience
- You have initial professional experience in IT support, system administration, or IT service management.
- You have practical experience in administering Microsoft 365 and are familiar with typical cloud and workplace services.
What we offer
- You can expect a appreciative environment as well as an open and lived feedback culture.
- You work with a versatile IT landscape consisting of various technologies and devices, which you support and further develop in operation.
- A responsible and versatile role with room for your bold, uncomfortable, and outstanding ideas.
- Of course, we offer a modern workplace, flexible working hours, and the possibility to work from home.
- We celebrate together at numerous team events in our in-house disco, enjoy an after-work beer at our Bar Central, and end the year with an outstanding Christmas party.
- 20% employer subsidy for your company pension scheme, subsidies for the job bike, and the Deutschlandticket.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
MUUUH! GmbH, based in Osnabrück, specializes in customer management solutions and supports companies in the areas of CRM and digital interaction. The team of around 300 employees brings extensive consulting experience.
- Startup
- Onsite, Hybrid, Full Remote
- Consulting
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