Job
In this role, you will provide operational support for complex IT systems, create technical concepts, coordinate rollouts, and handle individual support requests while collaborating closely with the team.
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Job technologies
Your role in the team
- Assuming responsibility: Supporting the IT department of our clients and handling customer-specific support requests.
- Taking on challenges: Ensuring the operation of complex network, firewall, endpoint, and identity systems for selected key clients.
- Documenting experience: Documentation of technical matters and recording of services (project / service).
- Exciting area of responsibility: Development of technical concepts for complex solution scenarios.
- Coordination of soft- and hardware rollouts in collaboration with clients.
- Participation in project planning, preparation, and implementation execution.
- Successful teamwork: Close collaboration with our experienced specialists in the team.
- Instruction, onboarding, and professional support for new employees as well as promoting active knowledge sharing within the team.
Our expectations of you
Education
- Completed vocational training as an IT specialist (m/f/d) or a completed technical degree.
Qualifications
- Know-how in the implementation and operation of network, firewall, endpoint, and identity systems (preferably solutions from Fortinet).
- Good knowledge of network protocols (TCP/IP) and network technologies.
- Certifications from relevant manufacturers are an advantage.
- Very good German and good English skills.
- High customer orientation and a structured way of working.
- Strong communication skills and analytical thinking.
Experience
- Relevant experience, e.g., in IT administration or system engineering.
- Ideally, some experience with the following technologies: Checkpoint, Fortinet, Cisco.
- Experience in concept development is an advantage.
What we offer
- Through our mentors, experienced colleagues are always available to support you in making your entry into SHD easier.
- Be mobile - with our Jobrad offer, you are always flexible on the go.
- Sufficient parking spaces are of course available to you free of charge at our branches.
- We offer you a variety of development opportunities with challenging and diverse tasks, complemented by a range of training programs and our own test center.
- 30 days of vacation and an attractive salary.
- We value an independent working style and offer you the space to contribute your creativity and initiative to develop together with us.
- With complimentary drinks and coffee, as well as our regular sports and company events, structured working hours, and modern workplace equipment, we offer you a pleasant working environment.
- You will get the best mix of teamwork, flexible working hours, and the possibility of remote work with us.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Over the past 30 years, SHD has developed as a leading company in the field of project planning, implementation and support of complex IT solutions. We are certified according to ISO 9001 and ISO 27001 and are a strategic partner of numerous leading manufacturers on the world market.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.8
- Working conditions
- 4.4
- Team culture
- 3.5
- Engineering
- 3.4
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