Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the first point of contact for IT issues, set up devices, manage user accounts and licenses, and support technical inquiries while continuously updating documentation.
Job Technologies
Your role in the team
- You are the first point of contact for all IT-related issues at HQ. In person at the desk and via ticket.
- You set up notebooks (Windows and macOS), smartphones, and peripherals, deploy them, and manage them through our device management system.
- You manage onboarding and offboarding: user accounts, permissions, and licenses in Microsoft 365 and our SaaS applications.
- You keep meeting rooms and event technology running: from daily stand-ups in small rooms to the boardroom.
- You assist with software and application questions related to Microsoft 365, collaboration, and creative tools of our Brand Teams.
- You document inquiries, solutions, and processes thoroughly in our Knowledge Base and expand self-service options so that standard cases do not even turn into tickets.
- You escalate complex issues in a structured manner to the next support level and work closely with the Application and Infrastructure teams.
- You keep track of hardware inventory, assets, and licenses.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- You are equally comfortable navigating macOS and Windows and are familiar with Microsoft 365 not just at the surface level.
- You have a solid basic understanding of networking, WLAN, VPN, printing, and conference technology.
- You are communicative and service-oriented, and you explain technology in a way that is understandable even without an IT background.
- You remain composed when three issues land on your desk simultaneously and prioritize pragmatically.
Experience
- You have experience in IT Service Desk or User Support, ideally in an office environment with high availability requirements.
- Experience with device management (e.g., Intune, Jamf) and identity management (e.g., Entra) is a clear plus.
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What we offer
- The position is available immediately and is full-time.
- The place of work is our HQ in Hamburg.
- Presence on-site is part of the job for us; remote work is possible by arrangement.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
The Quality Group GmbH
Wir sind einer der führenden Anbieter von unternehmensweiter und zukunftsorientierter Beratung und von Lösungen für die Optimierung und Strukturierung von Geschäftsprozessen, Informationen, Dokumentationen und Verantwortlichkeiten.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
