Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Stuttgart, Berlin, Hügelsheim, Sachsen bei Ansbach, Leipzig, Bremen, Chemnitz, Calw
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a team in On-Site Customer Enablement, develop digital workflows, coach employees, and ensure successful implementation of sold products for clients. You optimize complex customer solutions and foster sustainable relationships.
Job Technologies
Your role in the team
- Technical and disciplinary leadership of the On-Site Customer Enablement Digital Workflows team.
- Further development, training, and support of team members.
- Conducting and tracking goal agreement and feedback discussions.
- Coaching the On-Site Customer Enablement Manager for the professional resolution of complex customer situations.
- Ensuring the successful implementation of sold digital products and workflows at clients, as well as resource planning.
- Support of the external and internal service teams with complex customer and workflow challenges.
- Building, maintaining, and developing sustainable customer relationships.
- Close collaboration with internal interfaces such as Digital Customer Service, Product Management & Marketing, as well as other teams in the Customer Success & Growth Management area.
- Active involvement in strategic topics and the further development of forward-looking after-sales processes, as well as the service and support offerings.
- Participation in training courses, trade fairs, and conferences.
- Promotion of cross-team collaboration between internal and external sales.
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Our expectations of you
Education
- Dental technical or dental medical training or business administration training or studies.
Qualifications
- Further training in the field of employee leadership is desirable.
- Solid knowledge of project management.
- Ability to manage multiple topics and projects simultaneously while setting priorities efficiently.
- Strong team skills and an independent working style.
- Strong communication skills as well as conflict and problem-solving competence.
- Confident demeanor with excellent manners.
- Strong service and customer orientation.
- Entrepreneurial thinking and acting.
- Analytical skills as well as a structured approach.
- A high level of responsibility, reliability, and stress resistance.
- Flexibility and adaptability in a dynamic environment.
- German: C2
- English: B2
- Excellent knowledge of MS Office
- Basic knowledge of operating systems as well as network and system administration
- Driver's license
- High willingness to travel at 30% of working time
- Home office option
- Flexible working hours
Experience
- Several years of experience in customer support for dental practices and/or dental laboratories.
- Experience in a dental laboratory or dental practice is an advantage.
- Experience in team leadership and organization.
- Experience with CRM and ticketing systems
- Experience with SAP FIORI and SAP Concur is advantageous
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What we offer
- Structured onboarding: Comprehensive familiarization with the team, processes, and the Straumann company.
- Attractive benefits: Comprehensive benefits portfolio (including company pension scheme, second salary account, Hansefit, JobRad).
- Individual development: Regular professional and personal training opportunities.
- Health Management: Corporate health management for the sustainable well-being of our employees.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Straumann Holding AG
Straumann sorgt für ein natürliches Lächeln. Mit innovativen Produkten und vorbildlichen Dienstleistungen ist die Straumann Gruppe ein weltweit führendes Unternehmen im Bereich des implantatgestützten und restaurativen Zahnersatzes sowie der oralen Geweberegeneration. Straumann wird von seinen Forschungsaktivitäten und seiner Innovationskraft getrieben.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Head of Technical Experts Digital
- Location
- Hamburg, Stuttgart, Berlin, Hügelsheim, Sachsen bei Ansbach, Leipzig, Bremen, Chemnitz, Calw
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
