Job
In this role, you provide technical support in German and French for service technicians and dentists, process complaints, and coordinate problem-solving processes related to maintenance and repair of dental units.
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Job technologies
Your role in the team
- Telephone and written technical support and service consulting provided by service technicians from the specialist trade, KaVo sales companies, and dentists on technical issues related to maintenance, care, repair, and troubleshooting of dental units and accessories in German and French.
- Processing of complaints including their documentation in the system.
- Conducting technician training sessions domestically and abroad, including the preparation of the corresponding training documentation.
- Coordination of the problem-solving process between the customer, retail, and system house.
- Support in the validation of software and hardware for new products.
- Collaboration with development and quality assurance on service issues.
- Performing service assignments at customers' sites domestically and abroad.
- Creation and revision of technical documentation.
- Documentation and maintenance of SAP or CRM master data.
Our expectations of you
Education
- Completed technical vocational training with further qualification as a technician (m/f/d) as well as training as an electrical specialist.
Qualifications
- Fluent in German and French, both spoken and written; additional foreign language skills (English, Italian) are an advantage.
- SAP knowledge is desirable.
- Strong communication skills and ability to work in a team as well as independence.
- Willingness to travel (domestic and international).
Experience
- Several years of professional experience in operating, assembling, and maintaining treatment units.
What we offer
- A future-proof job.
- An attractive compensation.
- Flexible working time models.
- Individual career prospects.
- Varied tasks.
Benefits
Work-Life-Integration
Job locations
About your employer
For over 110 years, KaVo Dental has been a significant player in dentistry, known for innovative products and solutions for dentists. The company focuses on the highest quality and ergonomics in its developments.
- Established Company
- Onsite
- Healthcare, Social Sector
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