Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim, Ahrensburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you act as a technical product advocate for software-driven product systems, supporting regional support teams worldwide in resolving complex technical customer issues.
Your role in the team
- As a Central Support Engineer, you take on the role of product champion for the products you support - from product inception to phasing out. In this role, you work closely with our regional support and FAE teams worldwide, ensure knowledge is sustainably utilized, and actively contribute to the implementation of the Basler strategy.
- Support of product development as an overarching technical product sponsor with a focus on software-supported product systems.
- Provision of input and feedback for the products you oversee.
- Ensuring the transfer of know-how to central teams as well as to regional support and FAE teams worldwide.
- Processing technical product support requests from regional support units worldwide.
- Consulting regional support teams in resolving technical customer issues.
- Analyze complex technical customer issues and develop appropriate solutions, including root cause analysis if necessary, in collaboration with regional support teams and internal interfaces such as R&D and Life Cycle Management.
- Development and delivery of technical product training.
- Implementation of training sessions, coordinated with the client, also as hands-on training, e-learning, or on-site at our subsidiaries if needed.
- Creation of knowledge articles, application notes, and similar content.
- Sustainable utilization of technical knowledge worldwide.
- Active involvement in the implementation of the Basel Strategy.
- Close collaboration with the regional teams.
- Occasional travel to the regions, approximately once or twice a year.
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Our expectations of you
Education
- You have a technical or scientific qualification through training, studies, or professional experience in the field of engineering, electronics, machine vision, or a comparable discipline.
Qualifications
- You have a good overarching understanding of technical product systems and enjoy understanding complex technical contexts and communicating them appropriately to the target audience.
- You work solution-oriented and independently.
- You enjoy thinking outside the box, contribute your own ideas, and convince through agility, initiative, strong communication skills, and team spirit.
- You have very good spoken and written skills in German and English.
- Your team sees itself as a content anchor point – not just as a interface or coordination entity. You contribute technically to topics, improve structures, and develop your own focal points.
Experience
- You have at least two years of relevant professional experience in industrial image processing, technical support, or a comparable field.
- Ideally, you have experience with software solutions in industrial image processing.
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What we offer
- We have a clear vision of the direction we are heading, but the individual teams decide on the how.
- We welcome your fresh perspective from outside and foster an open culture where everyone can independently contribute their ideas.
- Work-life balance is not just a slogan for us: we support our employees in caregiving responsibilities across different family phases and have been recognized for our commitment through the "berufundfamilie" audit.
- Respect for personal interests and maintaining a balance with the professional life of our staff are an important part of our corporate culture.
- Hybrid work model - a mix of working in the office and mobile or remote work.
- First-class IT equipment including a laptop and modern workspaces.
- Attractive pay with internal salary transparency, flexible working hours account for overtime reduction, 30 days of vacation, and open communication: from apprentices to the executive board, using the informal "Du".
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Topics that you deal with on the job
Job Locations
This is your employer
Basler AG
Basler AG is an internationally leading manufacturer of digital industrial cameras and image processing solutions. The company develops and produces high-quality cameras and software for professional users in various industries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Central Support Engineer
- Location
- Mannheim, Ahrensburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
