Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you provide technical support, resolve customer inquiries about photovoltaics, conduct system setups, and assist with customer registration in the portal for a smooth start.
Job Technologies
Your role in the team
- Exclusive technical support: You are the first point of contact for our clients' technical challenges. With your expertise, you guarantee quick and efficient solutions.
- In-depth product knowledge: Your comprehensive understanding of our products and services enables you to handle complex inquiries and represent our offerings professionally.
- Solution-oriented customer support: You skillfully identify problems and proactively assist our clients in resolving them to ensure high customer satisfaction.
- Technical implementation and customer integration: You carry out the setup and programming of systems and support clients during registration on the customer portal to ensure a smooth start.
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Our expectations of you
Education
- Technical expertise: You have completed technical training, ideally in the field of electrical engineering, renewable energy, or a related area.
Qualifications
- Passion for technology: Your heart beats for everything related to photovoltaics and electrical engineering.
- Technical proficiency: You are confident and skilled in MS Office.
- Willpower and Ambition: We are looking for someone who is ready to face challenges with determination and ambition.
Experience
- Customer orientation and problem-solving skills: You bring experience in customer service, preferably related to technical issues in the field of photovoltaics.
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What we offer
- A secure and stable permanent employment contract that safeguards your professional future.
- You receive an above-average base salary that recognizes and values your expertise and contribution.
- We offer regular training to help you, as an experienced technology specialist, advance to the next level of your career.
- With us, you decide how high you climb the career ladder – your development is in your hands.
- We celebrate our successes together - with team events that can range from local celebrations to excursions.
- As part of our team, you will enjoy benefits such as a membership with Urban Sports Club, which provides access to a wide range of sports and fitness activities.
- We provide you with the latest and best technical devices and tools.
- Our advanced, paperless working method enables efficient, interactive, and user-friendly customer service.
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Topics You Will Work On
Job Locations
About Your Employer
Solarwerke Westfalen - Energie
Solarwerke Westfalen is a provider of photovoltaic solutions based in Cologne. The company has been active since 2015 and positions itself as a regional partner for sustainable energy. It employs around 150 professionals and collaborates with renowned energy partners.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
Technical support for photovoltaic projects
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
