Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for the technical support of our clients by evaluating offers, configuring network hardware, and finding solutions for disruptions.
Job Technologies
Your role in the team
- In this diverse role, you act as the link between our clients, the upstream suppliers, and our technical infrastructure.
- You obtain quotes from providers and suppliers, evaluate them professionally, and conduct targeted negotiations to make economically sound decisions for HOTSPLOTS.
- You take over the management, supervision, and monitoring of ongoing projects and act as a confident authority in case of escalations.
- You support our sales team in the presales phase with your technical understanding in designing suitable customer solutions.
- You configure network hardware, handle troubleshooting (TS) of customer systems, and keep an eye on our lines.
- You independently initiate, monitor, and resolve power outages.
- You are the central interface to our end customers as well as upstream suppliers and also find creative and pragmatic solutions for complex requirements.
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Our expectations of you
Education
- You have the appropriate education, a degree, or relevant professional experience, and you possess a good sense for numbers, contracts, and negotiation skills.
Qualifications
- You communicate confidently in German (at least at B2 level) to coordinate fluently with our German-speaking clients, partners, and team.
- You have a good understanding of networks (TCP/IP, DHCP, VLAN) and Linux environment administration.
- You have solid basic knowledge of the common operating systems (Windows 10/11, macOS, Android).
- Ideal case (not mandatory): First contact with tools such as Wireshark or Iptables.
- You present yourself confidently, possess negotiation skills when dealing with service providers, and remain calm even during intense project phases.
- You are a strong communicator and enjoy direct interaction with clients and partners.
- When faced with problems, you don't bury your head in the sand, but instead creatively seek the best solution for the customer.
- You enjoy working independently, stay organized even during stressful periods, and complete your tasks in a structured manner.
Experience
- You have experience in configuring hardware components.
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What we offer
- An innovative environment with motivated and competent colleagues.
- A diverse and responsible scope of tasks.
- Flexible working hours and the option for hybrid work, for your balanced work-life harmony.
- Personnel development, training sessions, and workshops for your personal growth.
- Located in the heart of Berlin and thus at the pulse of the city.
- Contract duration: indefinite.
- Working hours: Full-time, flexible scheduling within 8 a.m. to 6 p.m. on weekdays.
- Home office: available upon agreement.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
hotsplots GmbH
hotsplots GmbH has been operating since 2004 as one of the leading providers of professional Wi-Fi solutions in Europe, currently managing over 19,000 active hotspot locations. The company offers wireless internet access services in cities, municipalities, hotels, clinics, and public transport. Since January 2024, hotsplots has been part of the French Wifirst Group, a provider of corporate Wi-Fi solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Specialist / Technical Account Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
