Job
- Level
- Experienced
- Location
- Betzdorf
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle technical support tickets, systematically analyze errors, communicate effectively with customers, and continuously improve our support processes.
Your role in the team
- You take over support tickets from our customers and are responsible for their qualified technical processing.
- You systematically analyze technical errors, identify causes, and implement appropriate measures to resolve issues.
- You prioritize and document your tickets and keep track even when handling multiple processes in parallel.
- You communicate confidently and on equal footing with our clients and, if necessary, ensure a qualified handover to other specialists.
- You contribute your knowledge and experience to help us continuously improve, standardize, and automate our support processes.
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Our expectations of you
Education
- You have completed training as an IT specialist for system integration or a comparable IT qualification and have practical experience in a technical IT environment.
Qualifications
- You have solid knowledge in managing IT infrastructures and can analyze and resolve technical issues in a structured manner.
- You are empathetic, service-oriented, and able to communicate complex technical issues clearly and reliably to our clients.
- You enjoy helping: Behind a ticket, you see a customer with a problem, take their concern seriously, and take responsibility for a professional handling.
Experience
- Ideally, you have experience in IT support as well as in handling ticketing systems, and you work independently and responsibly.
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What we offer
- We offer you as an employer: Responsibility & scope for shaping: A technically demanding support position with high personal responsibility, short decision-making paths, and the opportunity to actively shape our IT support.
- Further education that advances your professional skills: An intensive onboarding process as well as targeted training and certifications to expand your knowledge and specialize in your field.
- Flexibility in daily work: hybrid working and flexible working hours for a good work-life balance.
- A team at eye level: An open team culture where professional exchange, mutual support, and appreciation are self-evident.
- Benefits that complete the overall package: subsidy for lunch in our company canteen, free beverages, JobRad, company pension scheme, as well as team events and after-work gatherings.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Gromnitza Systemhaus Gmbh
Gromnitza Systemhaus GmbH, a leading IT service provider, has been offering comprehensive IT support to medium-sized companies for over 25 years. The company specializes in planning and implementing IT infrastructures as well as tailored software solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Betzdorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
