Job
In this role, you will independently handle support requests from business clients, analyze technical issues, and manage Microsoft 365 environments, including user and license management and supporting IT projects.
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Your role in the team
- Independently handling support requests from our business customers in 1st- and 2nd-level support.
- Analysis and resolution of technical issues via remote support, phone, and email.
- Administration and support of Microsoft 365 environments.
- User, license, and permission management in Microsoft 365 and Microsoft Entra ID.
- Setup, configuration, and management of Windows endpoints, particularly using Microsoft Intune.
- Troubleshooting and problem-solving for Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
- Monitoring and management of IT systems, backups, and security solutions.
- Documentation of support cases, customer environments, and technical changes.
- Support with IT projects, migrations, and the further development of existing IT infrastructures.
- Identifying recurring problems and developing sustainable solutions.
Our expectations of you
Education
- Completed vocational training in IT specializing in system integration, or an equivalent qualification or relevant practical work experience.
Qualifications
- Confident use of Windows and Microsoft 365.
- Good knowledge of fundamental networking technologies such as DNS, DHCP, and VPN.
- Friendly, professional, and clear communication, including with people without an IT background.
- Independent, structured, and solution-oriented approach to work.
- Reliability, a strong sense of responsibility, and enjoyment of direct customer interaction.
- Very good written and spoken German skills to handle support requests by phone and in writing and explain technical matters clearly.
- Residence in Berlin or Brandenburg and willingness to attend occasional in-person team meetings.
Experience
- Solid hands-on experience in IT support or IT systems administration.
- Experience administering and troubleshooting Microsoft 365 environments.
- Ideally, experience with Microsoft Intune, Microsoft Entra ID, and IT security solutions.
- Experience with ticketing systems and remote support tools.
What we offer
- Primarily remote: Work flexibly from home without regular office attendance.
- Part-time, 20–25 hours per week: Predictable working hours coordinated with our support hours.
- Independent work: Take ownership of your tasks and support our customers in their day-to-day business.
- Varied IT environments: Work with different clients, systems, and Microsoft technologies.
- Small, experienced team: Close collaboration, short decision-making processes, and mutual support.
- Personal interaction: Occasional team meetups in Berlin or Brandenburg.
- Professional development: Deepen your knowledge of Microsoft 365, cloud computing, IT security, and system administration.
- Long-term perspective: Become part of a growing IT company and actively shape how we work together.
- Fair compensation: Based on your qualifications and practical experience.
Topics you will work on
Job locations
About your employer
ITPRO4you GmbH provides comprehensive support for companies in planning and managing their IT infrastructure. Their range of services includes Microsoft 365, cloud and backup services, as well as IT security solutions. Small and medium-sized enterprises particularly benefit from their offerings.
- Established Company
- Internet, IT, Telecommunication
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