Job
In this role, you will assess threats and lead responses to incidents in the Global Security Operations Centre, develop crisis management processes, and optimize the team's security operations.
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Your role in the team
- We are seeking a Senior Operations Officer to join our client's Global Security Operations Centre (GSOC), based in Munich, Germany.
- This role is centred on the assessment and the response of the Global Security Operations Centre (GSOC) to threats, incidents and crisis.
- Working complementarily with an Intelligence team, the successful candidate will play a critical role in assessing, ensuring a coordinated response on threats, incidents and crisis.
- As a senior member of the team, you will also contribute to the development of operational response processes across the organisation, helping to shape the strategic direction of the GSOC.
Our expectations of you
Education
- Master's degree in security management, emergency management, criminal justice, or a related field, and/or equivalent experience gained in corporate security, law enforcement, military, or comparable operational security environments.
Qualifications
- High-level project management skills with demonstrated ability to set and meet priorities under pressure and manage competing operational demands.
- Strong knowledge of incident management, travel security, emergency response, executive protection, event security, and crisis management frameworks.
- Proficiency in security technologies and platforms and in their integration, including mass notification systems, incident management tools, travel security platforms, and threat monitoring solutions.
- Solid understanding of cross-border and hybrid threat environments, including physical, cyber, and reputational dimensions relevant to multinational organizations.
- Excellent ability to deliver clear operational briefings to senior leadership, influence decision-making under pressure, and build and maintain strong stakeholder relationships across global teams.
- Excellent written and verbal communication skills in English, with fluency in at least one additional regional language; German fluency is a plus.
- Ability to innovate and identify opportunities to optimise processes, enhance efficiency, and strengthen the security posture of the operational team and its internal and external stakeholders.
Experience
- 8+ years of experience in physical security operations, incident and crisis management, with proven leadership of regional or global operational teams.
- Proven leadership experience managing security operations centres, control rooms, or equivalent 24/7 operational environments in the public and/or private sector.
What we offer
- This is a duty-based position, requiring on-site presence at the client's Munich office at the beginning, with potential flexible arrangement in the longer term.
Topics you will work on
Job locations
About your employer
Control Risks Group Holdings Ltd provides comprehensive risk and strategy consulting on an international level, focusing on security and compliance issues. The company helps organizations operate safely and in compliance with regulations.
- Established Company
- Onsite, Hybrid
- Consulting
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