Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Onsite
Job Technologies
Your role in the team
- SLA-compliant operation of services.
- Operational implementation of an ITIL-compliant incident, problem and change management process, with a primary focus on the incident management process.
- Support and management of network printers and scanners via the central HP management tools (WJA, JASM).
- Creation and updating of entries in knowledge management as well as operational documentation.
- Support for problem management and 3rd level support in error analysis.
- Support and implementation of the printer rollout follow-up.
- On-site evaluations of hardware, software and firmware of various printing devices at the location.
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Our expectations of you
Education
- Completed vocational training with a focus on IT (e.g. IT specialist for system integration).
Qualifications
- ITIL v3 Foundation certification or newer is an advantage.
- Initiative, communication and teamwork skills as well as conceptual and analytical thinking.
- Fluent written and spoken German skills.
Experience
- 3 years of relevant professional experience in one or more of the following areas: HP printers/scanners, HP management software WJA or JASM, client & server architecture, Active Directory, firewall and network topology as well as Microsoft Office.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
Location Leipzig
Sachsen
Germany
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Culture
3.7Engineering
2.7Workingconditions
4.4Career Growth
3.6
Incident Specialist 2nd Level - Print
- Location
- Leipzig
- Working Model
- Onsite
