Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lüneburg
- Working Model
- Onsite
Job Summary
In this role, you classify customer inquiries, create tickets, distribute them to technicians, answer user questions about systems, and perform error qualification and resolution tasks.
Your role in the team
- You classify customer inquiries via phone or email and create the corresponding tickets in our system.
- You are responsible for distributing the tickets to our technicians.
- You answer user questions about systems and applications.
- You are responsible for error qualification and troubleshooting of software and hardware issues.
- Your responsibilities include maintaining the IT documentation in our internal 'Knowledge Database'.
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Our expectations of you
Education
- You have successfully completed an IT apprenticeship or a comparable qualification in the IT field.
Qualifications
- You have basic knowledge in the management of operating systems and applications, as well as in the area of Microsoft Server and networking.
- You work goal-oriented, independently, and responsibly.
- You are a team player.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
IT-Center Riemer GmbH & Co. KG
Das IT-Center Riemer mit Sitz in Lüneburg ist das IT-Systemhaus in der Region Lüneburg. Es ist unser Ziel, ganzheitliche Lösungen und Dienstleistungen von überlegener Qualität und hohem Nutzwert anzubieten, die den Arbeitsalltag verbessern.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Technician First Level
- Location
- Lüneburg
- Working Model
- Onsite
- Diversity
- Open for all genders
