Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Augsburg, Ulm, Memmingen
- Working Model
- Onsite
Job Summary
In this role, you will provide technical support to service customers, manage quotes, assess workshop orders, ensure service quality, and handle the billing of service and warranty cases.
Job Technologies
Your role in the team
- Telephone technical support for service customers and appointment management in case of breakdowns.
- Processing of quotation requests.
- Review of workshop order processing quality.
- Control and assurance of order quality in the service sector.
- Processing and billing of warranty cases and service orders.
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Our expectations of you
Education
- Completed technical vocational training in automotive technology or completed commercial vocational training with professional experience as a service advisor.
Qualifications
- High reliability, flexibility, and above-average commitment.
- Organizational talent as well as very good communication skills.
- Strong customer orientation and high social competence.
- Positive demeanor and a well-groomed appearance.
- Independent and structured way of working.
- Basic knowledge of the MS Office suite.
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What we offer
- Future-oriented and permanent employment contract with a modern BMW and MINI dealer.
- Attractive compensation.
- Regular working hours.
- Varied and responsible tasks.
- Continuous internal training opportunities.
- Modern workplace with flat hierarchies.
- Various employee benefits such as childcare subsidies, bike leasing, and many attractive discounts with regional partners and well-known brands.
- Bonuses for service anniversaries as well as jubilar holidays.
- Free bicycle storage for employees.
- Paid leave for important family events (e.g., wedding).
- Always in contact with the brands BMW / MINI / BMW Motorrad and BYD.
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Job Locations
This is your employer
Autohaus Reisacher GmbH
Reisacher is a leading BMW dealership in Germany, with locations in Ulm, Memmingen (headquarters), Krumbach, Landsberg and Augsburg. In 2016, the company sold 3,743 new BMW and MINI vehicles and 5,162 used vehicles. Customers can choose from over 800 automobiles on the company's online marketplace www.reisacher.de.
Description
- Founding year
- 1957
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Central service billing and technical support
- Location
- Augsburg, Ulm, Memmingen
- Working Model
- Onsite
- Diversity
- Open for all genders
