Job
In this role, you will provide Tier 1 and 2 technical support for employees, manage user accounts, handle service requests, and enhance user experience within a hybrid IT environment.
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Your role in the team
- Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.
- As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure.
- You will support the day-to-day operations of our studio, ensuring its efficiency and performance across more than 350 endpoints, hybrid workers, and a mix of on-premises and cloud-based services.
- You will be expected to suggest improvements to our service and work with the Service Desk team to improve it every day.
- A key focus will be reducing friction in the end-user experience, ensuring we are responsive and diligent wherever our employees are working.
- Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
- Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
- Escalate complex issues to infrastructure teams or development teams where required.
- Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
- Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
- Support endpoint security and contribute to maintaining a secure IT environment.
- Manage hardware and software assets through inventory tracking & documentation.
- Support joiner, mover, and leaver processes, including onboarding and offboarding.
- Create and maintain technical documentation and knowledge base articles.
Our expectations of you
Qualifications
- Excellent customer service, communication, problem-solving, and organizational skills.
- Familiarity with endpoint security solutions and security best practices.
- Ability to prioritize workload, manage multiple tasks, and take ownership.
- Willingness to relocate to Frankfurt am Main, Germany.
- Familiarity with Perforce, Git, Visual Studio, or similar development tools.
- Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
Experience
- Experience working in a Service Desk or IT Support environment using ITSM platforms and adhering to agreed SLAs.
- Strong troubleshooting experience across desktop and laptop hardware, Windows operating systems, business applications, and endpoint devices.
- Experience building, deploying, upgrading, repairing, and supporting IT hardware.
- Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
- Experience administering user accounts, permissions, access, and hybrid technology.
- Experience supporting macOS and Linux systems.
- Experience in game development.
- Experience with asset management and hardware systems.
- ITIL Foundation or equivalent service management experience.
What we offer
- Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
- We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
- You can expect extensive support with visas, work permits, and communication with the authorities during the relocation process, as well as help settling into Germany (e.g., arranging appointments with banks, government agencies, and schools; communicating with landlords; finding an apartment, etc.).
- To help you settle in, we provide you with a fully furnished company apartment during your first three months in Frankfurt.
- Discover Frankfurt by bus, tram and metro — free of charge.
- A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany.
- We've recently moved into a brand-new, modern office located in the heart of Frankfurt.
- We're building a workplace where everyone belongs.
- Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
- Join us at our exciting company events, including welcome breakfasts for new starters, summer and winter parties, our annual trip to Gamescom in Cologne, and much more!
- At our Frankfurt office, you can enjoy 24 days of vacation per year, and every 2 years you get 1 additional day (up to a maximum of 28 days).
- You will also have an average of 10 public holidays in addition to your vacation days.
Benefits
Work-Life-Integration
Job locations
About your employer
At Crytek, we push the boundaries of what's possible to create the most immersive and exciting gaming experiences imaginable. We're always pushing the envelope, whether it's pushing computer hardware to its limits or breaking genre conventions. If it means creating the best gaming experiences of all time, then we're willing to go the extra mile.
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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