Job
In this role, you analyze business requirements and translate them into technical solutions while overseeing the entire lifecycle of the central customer management platform and continuously improving it.
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Job technologies
Your role in the team
- Analysis of business requirements and processes, and translation of business needs into technically feasible solutions.
- Supporting the central customer management platform (HDI CRM) throughout its entire lifecycle, from requirements analysis to production operations.
- Coordination and alignment of requirements with business departments, development teams, and other IT units.
- Ensuring stable application operations, analyzing incidents, and continuously improving stability and performance.
- Identifying AI opportunities and contributing to the design and implementation of AI-powered solutions and automations.
- Responsibility for the quality, security, and future readiness of applications, as well as actively shaping change.
- Identifying opportunities for optimization and independently implementing improvements through short decision-making processes.
Our expectations of you
Education
- Completed degree or equivalent vocational training in computer science, business informatics, software engineering, or a related field; alternatively, several years of relevant professional experience in IT and CRM systems.
Qualifications
- Ability to understand business requirements and translate them into robust technical solutions.
- Interest in artificial intelligence, particularly generative AI, and automation, as well as a realistic perspective on their potential applications.
- Analytical, structured, and solution-oriented approach to work, even in complex contexts.
- A high degree of initiative, sense of responsibility, and hands-on mentality.
- Ability to bring together different perspectives, facilitate conflicts constructively, and drive solutions forward in a focused manner.
- Good command of German, both spoken and written.
Experience
- Experience in business analysis, process modeling, and requirements engineering.
- Practical experience in software development, ideally with Java, Python, and ScoutJS.
- Experience in application operations, application management, or systematic troubleshooting.
What we offer
- Flexible working hours, with flexitime arrangements and flexible working models, enable the perfect work-life balance.
- We support our employees at every stage with parental leave, childcare, and caregiving support.
- You stay healthy with preventive measures, a wide range of sports activities, and various partnerships.
- We offer professional development courses, specialized seminars, or part-time study programs.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
The HDI Group is one of the most established and well-known insurance groups in Europe. As a global subsidiary of Talanx, HDI is active in industrial, private, and commercial insurance.
- 1903
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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