Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hagen
- Working Model
- Onsite
Job Summary
In this role, you manage support requests via phone, email, and ticket systems, providing 1st level support while analyzing IT issues in Windows and Microsoft 365 environments and setting up workplaces.
Job Technologies
Your role in the team
- You are responsible for receiving, processing, and documenting support requests via phone, email, and the ticket system.
- You will handle 1st Level support (incident intake, initial resolution, user support).
- You are responsible for analyzing, troubleshooting, and resolving IT issues in the areas of Windows Client & Server as well as Microsoft 365.
- They set up workplaces and take care of the support.
- You are responsible for on-site support and ensure the escalation of complex issues to the 2nd level support.
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Our expectations of you
Education
- You have completed IT training in the field of IT specialist (m/f/d) for system integration or a comparable qualification.
Qualifications
- You have good knowledge of Windows environments and Microsoft 365/Microsoft Office.
- You are comfortable working with ticketing systems and IT documentation.
- You have basic knowledge of network structures.
- You are characterized by a high level of commitment, sense of responsibility, practical orientation, and service orientation in your work approach.
- You convince with your pronounced communication skills and a confident, friendly demeanor as well as team spirit.
Experience
- You can demonstrate professional experience in Service Desk and/or IT Support.
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What we offer
- Meaningful work in a life-saving industry, a crisis- and future-proof workplace, attractive pay according to collective agreement, personal development, and individual training opportunities.
- Flexible working hours, planning security and remote work, 30 days of vacation, subsidy for childcare costs, compensation for overtime and extra hours.
- Occupational health management, Job Rad leasing, membership in the Urban Sports Club, onboarding day, events (Christmas party, family celebrations).
- Annual special payment, discounts and corporate benefits, subsidies for insurance and company pension schemes.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Deutsches Rotes Kreuz e.V.
Als Spitzenverband der Freien Wohlfahrtspflege macht das DRK in ganz Deutschland Angebote für Kinder und Jugendliche, für Familien und Senioren. Tausende Einrichtungen mit hunderttausenden Fachkräften sorgen für Jung und Alt. Wir initiieren und koordinieren für sie bundesweite Programme und setzen uns für eine inklusive Weiterentwicklung des deutschen Hilfesystems ein.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Servicedesk Mitarbeiter
- Location
- Hagen
- Working Model
- Onsite
- Diversity
- Open for all genders
