Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take on 2nd and 3rd level support for Microsoft infrastructures, handle incidents systematically, develop the Modern Workplace infrastructure, and document technical solutions thoroughly.
Job Technologies
Your role in the team
- You take over 2nd- and 3rd-level support for Microsoft-based infrastructures and ensure stable and secure operation.
- You handle incidents in a structured and sustainable manner - from analysis and resolution to root cause assessment (not just closing a ticket).
- You manage our Modern Workplace infrastructure and further develop it, always with the goal of continuously improving processes and technologies.
- You work closely with the Service Desk and take on incidents that require in-depth technical analysis or operational know-how.
- You plan and execute standard changes, such as patch, maintenance, and operational changes, and ensure a smooth implementation in regular operations.
- You operate and maintain Windows Server environments, Active Directory, and related Microsoft services.
- You perform regular updates and maintenance tasks (e.g., Windows Server, Exchange, SQL), assess dependencies and risks, and ensure the currency of the systems.
- You document incidents, solutions, and workarounds transparently in our knowledge bases and ticketing systems.
- You work closely with colleagues from Operations and Service Delivery Management.
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Our expectations of you
Education
- You have completed vocational training or a degree in the IT field and have professional experience in operational IT management.
Qualifications
- You feel confident working with Microsoft infrastructures such as Windows Server, Active Directory, and ideally Exchange and/or SQL.
- You know the difference between Incident, Problem, and Change, and you understand when each approach is appropriate.
- You work independently, in a structured manner, and remain calm and solution-oriented even in incident situations.
- You document technical facts clearly and accurately.
- You are service-oriented, communicative, and enjoy working in a team.
- You are proficient in both German and English, enabling you to communicate confidently in an international environment.
- Knowledge of PowerShell or automation is a plus.
Experience
- You have practical experience in incident management in a 2nd/3rd level environment and approach disruptions in a structured manner.
- You already have some experience in the Microsoft Cloud environment (M365, Azure, AVD, etc.) and are enthusiastic about these technologies.
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What we offer
- The place of work is at one of our locations in Cologne, Ense, or Nuremberg.
- Your home office is also available with travel readiness.
- The position is permanent and to be filled on a full-time basis.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Proact
Proact Germany is unique. As a team of experts, where each member is highly motivated, we support companies with our know-how and help them to optimally align the IT infrastructure. When no solution can be found in the IT department, we are consulted as experts.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior System Engineer - Microsoft & Modern Workplace
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
