Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Augsburg
- Working Model
- Onsite
Job Summary
In this role, you will execute IT technical support in the field, manage setup and repairs, document your work, and assist users on-site with technical questions and training.
Your role in the team
- Fieldservice
- Installation/Assembly/Repair of IT equipment at our locations including documentation
- Picking of hardware packages
- Inventory of IT equipment
- Independent scheduling of on-site appointments
- Subject-specific brief onboarding of users
- On-site support (1st and 2nd level)
- Participation in IT projects
- System and Application Support
- Implementation of user requirements based on the HW/SW standard
- Preparing, organizing, and if necessary, conducting training sessions on specific topics.
- Advising on questions regarding IT processes and ongoing applications.
- Managing external service providers as well as external specialists in user support.
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Our expectations of you
Education
- Completed training as an IT specialist or a comparable qualification
Qualifications
- Support and accompany change management processes
- A high level of customer and solution orientation
- Identification with the principles and goals of the Catholic Church
Experience
- Knowledge and experience in project management
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What we offer
- A meaningful and responsible activity for an values-driven institution
- Collegial team and pleasant working atmosphere
- A diverse working environment with flexible working hours.
- Permanent employment contract and 30 days of vacation per year
- Performance-based remuneration according to EG 9a ABD (similar to TVöD)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Bistum Augsburg
Das Bistum Augsburg ist mit 1,3 Millionen Katholiken das zweitgrößte Bistum in Bayern. In der zentralen Verwaltung sind 1.000 Mitarbeiterinnen und Mitarbeiter beschäftigt.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Healthcare, Social Sector
IT field service technician
- Location
- Augsburg
- Working Model
- Onsite
- Diversity
- Open for all genders
