Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münchberg
- Working Model
- Onsite
Job Summary
In this role, you are the main contact for technical inquiries about PCs, networks, and printers, handle support requests, and set up workstations in a modern medical IT environment.
Job Technologies
Your role in the team
- Do you stay organized even when multiple inquiries come in at the same time? In IT support, you are the first point of contact for our customers regarding technical questions about PCs, networks, printers, and the telematics infrastructure - mainly via phone and remote support.
- Helpdesk: Receipt, qualification, and resolution of support requests (1st/2nd level).
- Technology: Support with PC, printer, network, and telematics issues (TI, KIM).
- Setup: Configuring workstations, user accounts, and standard software.
- Documentation: Maintenance of the knowledge database and proper escalation if necessary.
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Our expectations of you
Education
- Training in the IT field (e.g., IT Specialist m/f/d) or comparable skills - career changers welcome.
Qualifications
- Solid knowledge of Windows, Office, and common PC and network technology.
- Friendly, patient demeanor and enjoyment in helping people.
- Structured, service-oriented working style.
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What we offer
- Planable: Mostly inside sales with predictable working hours.
- Development: Structured onboarding and the opportunity to advance technically.
- Technology: Modern equipment and an exciting specialized field (Medical IT).
- Environment: Collegial team, short decision-making processes.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
ITL Software GmbH
Wir sind ein kleines, aber sehr technisch orientiertes Software-Unternehmen und entwickeln sowohl kundenspezifische Anwendungen als auch eigenständige Produkte. Wir blicken auf 17 Jahre Erfahrung in der Softwareentwicklung zurück.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT support / helpdesk
- Location
- Münchberg
- Working Model
- Onsite
- Diversity
- Open for all genders
