Job
In this position, you analyze and resolve IT issues independently in 2nd level support, assist with Microsoft systems, set up end devices, and continuously improve IT processes.
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Job technologies
Your role in the team
- You independently analyze and resolve IT issues within the scope of 2nd Level Support - both on-site and remotely - and support our employees with questions related to Microsoft Windows, Microsoft 365, Endpoint Security, Mobile Devices, workstation systems, and printing solutions.
- You install, configure, and support software applications as well as new IT systems.
- You set up end devices such as laptops, smartphones, and peripherals, customize them to individual requirements, and ensure their smooth deployment.
- You support the lifecycle management of our hardware and ensure the administration and tracking of the deployed IT equipment.
- You maintain and monitor inventory levels of IT equipment and ensure up-to-date technical documentation.
- You contribute to the implementation of IT security policies and IT standards and support the continuous improvement of our IT processes.
- You manage our media technology systems and assist in ensuring smooth operation.
- You work closely with various departments and contribute to a high level of service quality in IT support.
Our expectations of you
Qualifications
- You are studying in the field of IT, Business Informatics, or a comparable degree program.
- You have proficient German and good English skills, as well as excellent knowledge of Microsoft Office, Windows, and iOS.
- You are interested in IT support processes and workflows and enjoy engaging with new technologies and innovations.
- Good communication skills, a high level of customer orientation, as well as a friendly and service-oriented demeanor, distinguish you.
- Excellent German skills as well as fluent English proficiency complete your profile.
What we offer
- This position can be filled on a full-time basis or in near-full-time part-time (at least 30 hours/week; excluding working students and explicitly advertised part-time positions).
- DKV Mobility is looking for the best talents and knows that they are not always available on a full-time basis.
- Many of our employees work part-time or in flexible working models.
- Please discuss with us the flexibility you need during the application process.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
As a leading European mobility service provider, we devote ourselves to efficient mobility solutions for controlling commercial fleets. Our portfolio includes smart products and services around refueling, alternative propulsion options, toll handling, liquidity benefits and innovative connected services.
- 1934
- Established Company
- Onsite, Hybrid
- Logistics, Transportation
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