Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hennigsdorf
- Working Model
- Onsite
Job Summary
In this role, you will be the expert in label printing software, assisting customers with installation and licensing issues, conducting training sessions, and configuring and maintaining technical hardware.
Job Technologies
Your role in the team
- Software Expert (Focus): You will become our specialist for label printing software products such as BarTender (Seagull Scientific), NiceLabel (Loftware), Codesoft (Teklynx), and Easylabel (Tharo) — from setup and maintenance to user training and solving complex use cases.
- License management and consulting: the central point of contact for all licensing questions related to these software products as well as advising our customers on suitable licensing models.
- Software support: ongoing telephone and on-site assistance for customers and users regarding these label printing software products.
- Strategic Customer Development: Needs assessment and stimulation during customer conversations.
- Installation, configuration, and maintenance: of label printers, barcode scanners, and other Auto-ID hardware.
- Technical sales: calculation, proposal preparation, up to the final process handling.
- E-Commerce: Collaboration in the maintenance and further development of our Shopware 6 online shop as well as connected IT systems.
- Technical Support (1st and 2nd Level): for internal users as well as telephone and on-site support for customers regarding label printing and barcode systems.
- Field Service: Fault diagnosis, repair, and spare parts procurement for label printers and Auto-ID devices from renowned manufacturers (including CAB, SATO, TOSHIBA, TSC, ZEBRA).
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Our expectations of you
Education
- Completed training as an IT systems purchaser (m/f/d), IT systems electronics technician (m/f/d), or a comparable technical or commercial qualification.
Qualifications
- Good knowledge of Windows client/server environments and proficient use of MS Office.
- Affinity for software and enjoyment in delving deeply into label software and their licensing models to become an expert.
- Structured, independent working style as well as enjoyment of intensive customer contact and problem solving.
- Willingness to work and learn in a partly self-taught manner using manufacturer learning portals and supporting training programs.
- Good German language skills in spoken and written form, as well as good English language skills.
- Class B driver's license (for occasional on-site assignments).
- Knowledge of a common programming or scripting language in the Auto-ID environment, e.g., ZPL, EPL, C#, VB.NET, VBA, or Java.
- Printing or graphic design skills.
Experience
- Technical understanding of hardware, ideally with experience in printers, scanners, or similar peripherals.
- Desirable - but not mandatory: First professional experience in IT support or system administration.
- Initial experience with label printing software (BarTender, NiceLabel, Codesoft, Easylabel) or comparable software solutions.
- Initial experience with e-commerce systems (e.g., Shopware).
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What we offer
- Reliability & Future Security: We offer you a secure job in an established, continuously growing market segment.
- Flat hierarchies & genuine appreciation: Our principle is an open-door policy. Short decision-making paths, a collegial working atmosphere, and genuine personal recognition characterize our daily work.
- Variety & Diversity: Thanks to our broad client base - from emerging start-ups to global corporations - you will work daily on exciting, cross-industry projects and diverse tasks.
- Experience & Innovation Spirit: Benefit from the stability and expertise gained over more than 33 years of market presence, combined with the drive to continuously shape technological trends in the Auto-ID sector.
- Freedom & Responsibility: Actively shape your workplace, work with modern tools, and take on responsibilities from the very beginning.
- Comprehensive onboarding & development: We won't leave you on your own. We systematically introduce you to our systems and promote your personal and professional development.
- Fair Compensation: We reward your efforts with performance-based pay and attractive conditions.
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Topics You Will Work On
Job Locations
About Your Employer
ANTEGIS GmbH
ANTEGIS GmbH, based in Berlin, focuses on the development of labels and system solutions for product identification. With its own label printing facility, the company offers tailored solutions for various industries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Print, Paper, Packaging
IT system manager
- Location
- Hennigsdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
