Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will handle user inquiries, analyze technical issues, and resolve them independently, while forwarding more complex problems to the second-level support.
Your role in the team
- Support and consulting for users
- Ticket Acceptance
- Acceptance and Qualification of Incidents
- Technical analysis and troubleshooting of issues
- Escalation of further issues to the Second-Level Support
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Our expectations of you
Education
- Completed vocational training in the IT sector
Qualifications
- Solid foundational knowledge in the IT environment
- Strong communication skills
- Independent, forward-looking work approach and flexibility
- Communication skills, stress resistance, and service orientation
Experience
- Initial professional experience in 1st Level Support
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level Supporter
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
