Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT requests related to digitalization, troubleshoot technical issues, and maintain documentation in the knowledge management system. You support users and collaborate closely with various teams.
Job Technologies
Your role in the team
- You handle inquiries from users related to digitalization, data & IT via the hotline or the central service portal (Jira).
- You investigate incoming fault reports for known solutions and actively resolve them.
- You forward unresolved issues to the responsible team for further handling.
- You document new solution options in our knowledge management system.
- You handle service requests related to various hardware and software components and independently perform the necessary tasks (e.g., installations, configurations, permissions).
- You work closely with the teams responsible for hardware and software components and support users during cross-team handling of their issues.
- You support the team management in organizing support and actively contribute to the continuous development of support.
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Our expectations of you
Education
- Completed technical or commercial training.
Qualifications
- Very good understanding of current topics in digitalization and information technology.
- Good knowledge of Windows and Microsoft 365 required.
- Strong communication skills and a friendly demeanor.
- Solution-oriented and independent working style.
- Flexibility, resilience, and team spirit.
- Knowledge of working with call management systems and/or ticketing systems is an advantage.
Experience
- Experience in technical support is an advantage.
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What we offer
- We offer flexible working time models and the opportunity to manage working hours independently.
- Together we know more: We promote cross-disciplinary and cross-location exchange among colleagues.
- We support you with personalized training.
- Childcare subsidies as well as attractive offers in the areas of mobility and health (e.g., JobRad, Urban Sports Club).
- A modern equipped office workspace is available to you, as well as the option to work from home.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
BG prevent GmbH
BG prevent GmbH is a renowned provider in the field of occupational medicine and safety, employing over 3,700 staff at around 150 locations in Germany. It supports more than 210,000 companies and public institutions nationwide, offering a wide range of health prevention and safety services. The company reinvests its profits into new innovations and the expansion of its offerings.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Employee Service and Support - Focus on IT
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
