Job
In this role, you will implement IT projects, solve technical issues on-site and remotely, and support clients with cloud solutions and server infrastructures.
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Job technologies
Your role in the team
- To strengthen our team, we are looking for a dedicated IT Service Technician in the Field Service area for our location in Kiel or Lübeck.
- In this position, you will be responsible for the prompt and professional execution of IT projects as well as small tasks — both on-site at the customer's location and via remote support.
- Furthermore, you are responsible for solving complex technical issues and significantly contribute to sustainable customer retention through the reliable fulfillment of service contracts.
- Conducting customer consulting and designing complex server landscapes as well as cloud solutions.
- Implementation of customized IT infrastructures (on-premise/cloud) and IT security in the respective companies, including documentation.
- Support of the Helpdesk colleagues as needed (e.g., incident recording, customer complaints, error analysis).
- Ensuring targeted communication and providing assistance with application-related questions.
- Maintenance, troubleshooting, and fault rectification on-site and via remote support for hardware and software issues (e.g., Windows Server, Microsoft 365, firewall, data backup).
Our expectations of you
Education
- Completed training as an IT specialist or a comparable qualification.
Qualifications
- Proven knowledge of current virtualization technologies (Hyper-V / VMware) and common networking technologies.
- Class B driver's license.
- High customer orientation and target group-specific communication.
- Resilience and ability to work under high stress levels.
- Planning competence and very good self-organization.
- Process- and solution-oriented way of working.
- Ability to prioritize.
Experience
- Extensive experience in network management, VoIP, firewall, VPN, Windows Server (Active Directory, RDS Server), as well as Microsoft 365 administration.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Job locations
About your employer
At Heinrich Ag, we thoroughly test the composition of all products. We use innovative techniques such as vaporizing metals to analyze materials down to their elemental components. With advanced electromagnetic methods, we can even examine beneath the surface. This ensures that our customers receive products they can absolutely trust. This applies to both our self-manufactured parts and trade goods from around the world that pass through our platform.
- Established Company
- Onsite, Hybrid
- Industry, Production
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