Job
In this role, you will provide technical support to employees, handle 1st and 2nd level inquiries, manage IT assets, and optimize system processes to enhance efficient IT usage across the organization.
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Your role in the team
- As IT Support Specialist (M/F/D), you play a key role in ensuring the stability, efficiency, and reliability of the IT workplace environment within LYNX.
- As part of an international IT environment, you are responsible for providing first and second-line support to employees across multiple locations.
- You ensure that hardware, software, and workplace systems function smoothly and that incidents and service requests are resolved efficiently and professionally.
- Your focus is to deliver high-quality IT support while continuously improving workplace processes, documentation, and system reliability.
- You combine strong technical troubleshooting skills with a proactive and service-oriented mindset, helping employees stay productive in a fast-paced and international environment.
- Provide 1st and 2nd level IT support to employees, resolving hardware, software, and system-related issues both on-site and remotely.
- Manage and process service requests and incidents through the ticketing system, ensuring proper prioritisation, tracking, and timely resolution.
- Troubleshoot technical issues independently or escalate them to external vendors or internal specialists when required.
- Support the installation, configuration, and maintenance of workstations, laptops, and peripherals.
- Maintain and manage IT assets, including inventory tracking and lifecycle management.
- Ensure proper documentation of incidents, solutions, and system configurations in internal knowledge bases.
- Perform basic administration of client-server infrastructure, including Entra ID, Active Directory, Intune, and Microsoft 365 collaboration tools.
- Contribute to the standardization and optimization of workplace setups and IT processes.
- Assist in evaluating and procuring IT hardware and software solutions.
- Provide technical guidance and support to other IT team members, including Application Managers and other stakeholders.
- Identify recurring issues and proactively propose improvements to systems, processes, and support workflows.
Our expectations of you
Qualifications
- You are a proactive and service-oriented IT professional who enjoys solving technical issues and supporting colleagues in their daily work.
- You combine strong analytical thinking with excellent communication skills and a structured way of working.
- You have strong knowledge of Windows-based environments and endpoint management.
- You are able to troubleshoot hardware, software, and basic network-related issues.
- You have strong analytical and problem-solving skills.
- You communicate clearly and professionally in English; German is considered a strong advantage.
- Exposure to ITIL processes or certifications.
Experience
- You have at least 3 years of experience in IT Support, Service Desk, or End-User Support.
- You have experience working with ticketing systems and incident management processes.
- Experience with Microsoft 365, Active Directory, or mobile device management tools.
- Experience in financial services or fast-paced environments.
What we offer
- A competitive salary based on your educational background and professional experience.
- A contract for 1 year.
- Free lunch prepared by our in-house cook, plus fresh juices and fruit.
- Plenty of room to grow, including a yearly training budget of €2,000.
- Team trips and social activities with colleagues.
- A relaxed and informal working environment.
- Discounted membership with Urban Sports Club.
- An additional contribution to your company pension scheme.
- In-house German and English courses with a native speaker, with 50% of the cost covered.
Job locations
About your employer
Wir möchten privaten Anlegern die besten Handelsmöglichkeiten an Börsen rund um den Globus bieten. Mit diesem Ziel ist LYNX 2006 in den Niederlanden gestartet. Heute gehören wir zu den führenden Anbietern in Europa. Kein Zufall, schließlich arbeiten wir jeden Tag daran, noch ein bisschen besser zu werden. Denn für uns zählt nur eines: der Erfolg unserer Kunden.
- 2006
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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