Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Duren
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be a key contact for our employees in 1st-level support, analyzing issues, setting up IT equipment, and assisting with Microsoft 365 applications and documentation.
Job Technologies
Your role in the team
- Support of our employees in 1st-level support via phone, remote support, and ticket system.
- Analysis, troubleshooting, and documentation of faults and service requests.
- Setup and provisioning of laptops, smartphones, phones, printers, and other IT equipment.
- Support for our users with Microsoft 365 applications, Teams, SharePoint, and Exchange Online.
- Support our colleagues in 2nd-level support with more complex inquiries and IT projects.
- Creation of clear instructions and documentation.
- Conducting user training sessions.
- Occasional visits to our company locations within Germany (less than 10% travel activity).
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Our expectations of you
Education
- Completed training as an IT specialist in system integration (m/f/d) or a comparable IT qualification.
- Have you successfully completed your training and want to gain practical experience in a modern IT environment?
Qualifications
- Enjoyment in supporting people with technical challenges.
- Structured, solution-oriented, and independent working style.
- Analytical thinking and a high level of service orientation.
- Ability to work in a team as well as open and friendly communication.
- Very good written and spoken German skills (at least C1 level).
- Entry-level candidates are also welcome.
- We also look forward to receiving your application. At our company, you will have the opportunity to develop professionally and personally, and to take on additional responsibilities in line with your interests and strengths in the future.
Experience
- Initial experience in IT support is desirable but not a prerequisite.
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What we offer
- Secure job in a successful family business.
- Modern IT environment with Microsoft 365, Exchange Online, Windows 11, Active Directory, Entra ID, SharePoint, and Teams.
- Collegial IT team with short decision-making processes and flat hierarchies.
- Comprehensive onboarding and support from experienced colleagues.
- Individual training and development opportunities.
- Participation in IT and digitization projects.
- Hybrid working after successful onboarding and probation period.
- Great scope for action and the opportunity to contribute your own ideas.
- Regular company events for employees and their families.
- Good transport links directly on the A4 as well as free parking.
- Accessibility via the Rurtalbahn (stop 'Großes Tal').
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Job Locations
This is your employer
gepe Gebäudedienste Peterhoff GmbH
Founded in 1956, gepe Gebäudedienste Peterhoff GmbH is an established family-run company in the building services sector, focusing on customer satisfaction and offering local services nationwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT service desk employees
- Location
- Duren
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
