Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will handle incoming IT requests in 1st Level Support, assist with hardware and software issues, and document incidents in the ticketing system.
Job Technologies
Your role in the team
- Acceptance, prioritization, and processing of IT requests in 1st Level Support.
- Support with hardware, software, and network issues.
- Documentation and tracking of incidents in the ticketing system.
- Setup of workstations, accounts, and mobile devices.
- Communication with internal users and, if applicable, forwarding to the 2nd level.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT-related vocational training or relevant professional experience in IT support.
Qualifications
- Basic knowledge of Windows operating systems, MS Office, Active Directory.
- Customer- and solution-oriented mindset.
- Very good German skills, good communication skills.
- Team spirit, patience, and sense of responsibility.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Support User Helpdesk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
